Seasoned Operations Manager and talented leader with 29 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
29
29
years of professional experience
Work History
Senior Enlisted Leader
US Air Force 548th ISR Group
Beale AFB, CA
12.2021 - Current
Leads 1500 military and civilians while advising the group commander on all matters related to the morale, welfare, training and readiness for the Air Force's largest Distributed Ground Station site producing 24/7 ISR airpower for seven combatant commands
Directs manpower and personnel assignments to enable 31 analysis and exploitation teams supporting 16 analytic lines of effort while utilizing a $905M ISR weapon system and sustaining 23 networks and 1600 systems
Leads personnel that perform and manage intelligence activities and functions including development, exploitation, evaluation, production of intelligence information and the dissemination of multisensor products to support warfighting operations and other activities
Oversees activities associated with the acquisition, processing, identification, analysis, and reporting on electromagnetic emissions and supervises the analysis of intelligence information to determine adversarial actions and intentions
Manages exploitation of network intelligence information to develop communications structures for targeting exploitation and situational awareness
Supervises personnel that assess the vulnerability of US aerospace forces
Communications and information to collection and exploitation by adversaries and recommends viable
Operations Security measures to both protect and exploit vulnerabilities to a friendly advantage
Directs, plans and organizes cryptologic language analyst activities
CEM codes identify all chief master sergeant positions in the Enlisted Classification Structure
They also identify chief master sergeants that, through extensive experience and training, have demonstrated managerial ability to plan, direct, coordinate, implement, and control a wide range of work activity
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Trained in conflict resolution among subordinates, equals and superiors.
Gave individual evaluations based on fitness and combat readiness.
Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Provided strategic plotting and navigation for warfare areas.
Dealt with inter-company conflicts to remove obstacles to troop readiness.
Defense Attaché Operations Coordinator
Defense Intelligence Agency, DIA
Bangkok, Thailand
10.2017 - 01.2021
Maintains Defense Attaché Office (DAO) budget and fiscal data
Prepares and submits the DAO budget according to DIA regulations and guidance provided by the embassy budget and fiscal officer
Projects budget requirements for DAO rental housing; house furnishings; and purchases and maintenance of vehicles, travel, and salaries of US civilian and foreign nationals employed by DAO
Maintains DAO reporting requirements
Submits and updates information reports
Maintains the master suspense file for all DAO information reporting and updates reporting requirements directed by higher headquarters
Prepares, edits, and types information reports for attaches
Maintains central research files
Provides feedback to attaches on quantity and quality of their information reporting
Maintains information reporting statistics
Coordinates US naval ship visits and US military aircraft over-flight and landing clearances with host country officials
Obtains diplomatic clearance for ship visits and aircraft over-flights and landings from the host government
Provides briefings to US ship and aircrew members concerning host country immigration, laws, customs, and courtesies
Arranges for lodging and transportation, provides information on local tours, sporting events, and community relations projects for crews
Arranges for handling of US military aircraft at host country's civilian airfields (includes aircraft services such as fuel, power carts, lighting, and security)
Arranges for handling of US Naval vessels at host country ports (including food, water, and banking services)
Coordinates DAO support requirements with embassy officials
Procures housing, house furnishings, and official vehicles for DAO personnel
Arranges shipping of privately owned vehicles and household goods; obtains passports and visas
Purchases office supplies
Performs DAO administrative duties
Maintains correspondence files, forms, technical orders, and publication accounts
Prepares, types, edits, and dispatches office correspondence
Conducts personnel and financial actions for assigned military and civilian personnel, to include coordinating with embassy officials and representatives of various US military services.
Provided direction and guidance to internal teams in order to achieve targets.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Collaborated with area managers to evaluate needs and optimize operational plans.
Oversaw day-to-day operations of large teams across several sites.
Prepared annual budgets with controls to prevent overages.
Reconciled monthly operating budgets and shared information with senior management team.
Defense Attaché Operations Coordinator
Defense Intelligence Agency, DIA
Islamabad, Pakastain
12.2016 - 12.2017
Maintains Defense Attaché Office (DAO) budget and fiscal data
Prepares and submits the DAO budget according to DIA regulations and guidance provided by the embassy budget and fiscal officer
Projects budget requirements for DAO rental housing; house furnishings; and purchases and maintenance of vehicles, travel, and salaries of US civilian and foreign nationals employed by DAO
Maintains DAO reporting requirements
Submits and updates information reports
Maintains the master suspense file for all DAO information reporting and updates reporting requirements directed by higher headquarters
Prepares, edits, and types information reports for attaches
Maintains central research files
Provides feedback to attaches on quantity and quality of their information reporting
Maintains information reporting statistics.
Coordinates US naval ship visits and US military aircraft over-flight and landing clearances with host country officials
Obtains diplomatic clearance for ship visits and aircraft over-flights and landings from the host government
Provides briefings to US ship and aircrew members concerning host country immigration, laws, customs, and courtesies
Arranges for lodging and transportation, provides information on local tours, sporting events, and community relations projects for crews
Arranges for handling of US military aircraft at host country's civilian airfields (includes aircraft services such as fuel, power carts, lighting, and security)
Arranges for handling of US Naval vessels at host country ports (including food, water, and banking services)
Coordinates DAO support requirements with embassy officials
Procures housing, house furnishings, and official vehicles for DAO personnel
Arranges shipping of privately owned vehicles and household goods; obtains passports and visas
Purchases office supplies
Performs DAO administrative duties
Maintains correspondence files, forms, technical orders, and publication accounts
Prepares, types, edits, and dispatches office correspondence
Conducts personnel and financial actions for assigned military and civilian personnel, to include coordinating with embassy officials and representatives of various US military services
Provided direction and guidance to internal teams in order to achieve targets.
Introduced new methods, practices, and systems to reduce turnaround time.
Senior Enlisted Manager
US Air Force, HQ Special Operations Command
Hurlburt Field, FL
10.2013 - 12.2016
Enlisted Manager for Air Force Special Operations (AFSOC) Command Inspector General (IG), leading Airmen for planning and conducting Unit Effectiveness Inspection of 27 AFSOC units worldwide
Was the Intelligence Subject Matter Expert to evaluate AFSOC capabilities to deploy and execute operational missions.
Was the key advisor to AFSOC senior leaders while formulating and managing IG evaluation policies, directives, and self-inspection program implementation
The Inspector General independently assesses and reports on the overall readiness, economy, efficiency, and the state of discipline of the Department of the Air Force to the Secretary of the Air Force through specified inquiries, investigations and inspections
SAF/IG ensures effective inspection and investigative systems, which includes administrative guidance and oversight for the military criminal investigative organization (MCIO) mission conducted by the Air Force Office of Special Investigations (AFOSI)
The Secretary of the Air Force retains ultimate responsibility for all policies related to the Department of the Air Force.
Handled administrative requirements, maintained records and submitted operational reports.
Coordinated activities of subordinate personnel to support mission success.
Led team in developing strategic plans to meet operational objectives.
Operations Superintendent
US Air Force 8th Intelligence Squadron
Hickam, HI
09.2010 - 10.2013
Managed all aspects of 290 multi-intelligence personnel from eleven distinct flights to oversee the employment of over $167 million in equipment and facilities. Directed large teams to exploit five multi-INT airborne collection platforms in support of theater combat missions.
Manages intelligence analysis functions and activities in all domains. Oversees efforts to collect, exploit,develop, and produce intelligence information for dissemination to key leadership and consumers worldwide.
Supervises ISR Operations. Oversees the production and dissemination of intelligence materials. Establishes intelligence collection requirements. Provides current situational awareness and intelligence, surveillance, and reconnaissance management for the execution of the Air Tasking Order (ATO), Integrated Tasking Order (ITO),or Space Tasking Order (STO).
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed systems and procedures to improve operational quality and team efficiency.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Directed initiatives to improve work environment, company culture or overall business strategy.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Superintendent Intelligence Flight
US Air Force 52nd Operations Group
Spangdahlem, Germany
04.2007 - 09.2010
Leads 38 intelligence analysts in eight diverse work centers to provide critical intelligence supporting 72 combat aircraft
Plans and executes continuation training to provide intelligence on 91 countries to base senior leaders
Supports all aspects of Air Force operations by collating, analyzing, evaluating and disseminating intelligence information
Produces all-source intelligence, situation estimates, order-of-battle studies, and other intelligence reports and studies
Advises commanders on force protection and intelligence information for US and allied forces
Conducts intelligence de-briefings of US and allied military personnel involved in combat operations
Prepares mission reports
Conducts intelligence training
Instructs aircrews on collecting and reporting requirements and procedures, evasion and recovery, code of conduct, recognition techniques, and assessing offensive and defensive weapon system capabilities
Collates intelligence and operations materials, and assembles final product for mission briefing, study, and use
Produces intelligence materials
Prepares, maintains, and presents intelligence displays, reports and briefings
Com-piles, evaluates, researches, interprets, analyzes, and disseminates intelligence information
Assembles maps, charts, and target materials
Establishes intelligence collection requirements
Uses automated and non-automated systems applications
Identifies and establishes unit requirements for intelligence reference materials
Maintains intelligence reference files, automated intelligence databases, and target materials data logs
Uses intelligence automated data systems to store, retrieve, display, and report intelligence information.
Performs mission planning and execution support
Provides tailored collections planning, threat analysis, and intelligence expertise necessary to develop detailed execution plans for aerospace operations
Provides current situational aware-ness and Intelligence Surveillance and Reconnaissance (ISR) management for the execution of the Air Tasking Order (ATO), Integrated Tasking Order (ITO), or Space Tasking Order (S-T-O)
Analyzes intelligence to support military operations and targeting
Performs targeting functions to include target development, weaponeering, force application, execution planning, and combat assessment
Performs geo-locational mensuration functions
Maintains and uses geospatial databases, target materials, imagery, and other intelligence products
Extracts coordinates and positional relationships from digital database systems and non-automated stereo-photographic models
Prepares strip charts and annotates navigational information
Support to Force Protection (FP), Provide FP intelligence support to commanders and their staffs through current, all-source intelligence products and briefings, focusing on terrorist capabilities, tactics, trends, courses of action and ongoing threat situation in the unit's Area of Interest or Area of Responsibility
Analyze incoming intelligence for FP value and impact
Ensure FP is addressed in current intelligence briefings, pre-mission, and pre-deployment briefings
Provide guidance for unit-level FP-related intelligence external and internal training
Participate in the installation-level Threat Working Group (TWG)
Develop realistic terrorist threat scenarios for wing and unit exercises
Responsible for providing FP for in-garrison, in-transit, and deployed units
Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Built strong rapport with students through class discussions and academic advisement.
Atlas Infrastructure Support Technician
US Air Force 5th Space Launch Squadron
Cape Canaveral, FL
07.2005 - 04.2007
Lead infrastructure technician for Lockheed Martin Atlas V Evolved Expendable Launch Vehicle. Coordinateswith Atlas V facility management and engineers to report missions readiness status. Tracks and monitors thestatus of infrastructure repairs and interfaces with Space and Missile System Center personnel. PrimarySquadron liaison with contractors from Lockheed Martin ensuring infrastructure launch support.
Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Trained users on how to operate components and systems.
Walked individuals through basic troubleshooting tasks.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Airman Leadership School Instructor
US Air Force 86th Mission Support Squadron
Ramstein Air Base, Germany
04.2002 - 06.2005
Instructs PME subjects
Managed classroom environment conducive for learning to meet maturity level and interest of students.
Evaluated progress of individual students to adjust teaching strategies to meet needs.
Prepared quizzes, tests and examinations to gauge how well students were learning.
Maintained confidential records and information in compliance with federal and state regulations.
Instructs both indoors and outdoors, using informal lectures lecture, case study, teaching interviews, guided discussion, and other teaching methods
Uses computer software programs, film and slide projection equipment, videotape, television, and other audiovisual equipment in support of educational goals
Plans, organizes, and directs PME programs and activities
Plans and organizes PME requirements for education, facilities, space, equipment, visual aids, and supplies
Develops and revises curriculum materials
Conducts needs analysis
Monitors entire education program
Plans and organizes phases of education, student flow, Inspects and evaluates PME activities, personnel, and facilities
Conducts periodic inspection of school activities, and assists schools in deficiency corrections
Evaluates student performance
Counsels and advises individuals on academic and nonacademic problems
Monitors and ensures facilities support educational mission
Prepares and maintains files and records pertinent to PME matters
Prepares and maintains administrative records on each student
Prepares statistical reports and records about student performance
Maintains completed school record files for historical review
Provides management consultant services
Conducts and administers symposiums, workshops, or conferences; interprets organizational surveys; evaluates program management effectiveness and provides feedback
Facility Maintenance Team Instructor
US Air Force 90th Logistics Support Squadron
F.E. Warren AFB, WY
01.1998 - 04.2002
Teaches initial, upgrade, recurring and requested special training for Periodic and Facilities Maintenance Team technicians
Conducts training on power production and environmental control systems troubleshooting, servicing and repair
Develops master training plan and classroom and practical examinations for students attending three month long course
Evaluates student progress, performance, and conduct
Adhered to OSHA policies and procedures to minimize hazards and promote safe work environment.
Monitored maintenance supplies and spare parts inventories and replenished items to maintain sufficient quantities for routine operations.
Utilized power and hand tools to repair or replace defective parts and equipment to facilitate improved reliability.
Interpreted work orders to complete equipment service and maintenance work and documented tasks to maintain consistent service history.
Performed routine and urgent production equipment repairs to maintain consistent equipment availability.
Periodic Maintenance Team Technician
US Air Force 90th Maintenance Squadron
F.E. Warren AFB, WY
08.1994 - 12.1997
Performs and supervises preventative and operator maintenance on missile facilities
Troubleshoots, repairs, and services missile weapon systems facilities, and support equipment
Included are power generation and distribution systems such as diesel generators, automatic switching units, manual switching gear, distribution and control panels, battery systems, and associated controls; environmental control systems; air conditioning, heating, ventilation, and refrigerant systems; and spacelift support systems and associated equipment
Analyzes support facility and equipment malfunctions, and determines operational readiness
Solves interface problems between electrical and electronic equipment
Repairs or supervises maintenance of accessories and components of direct support and real-property installed equipment
Coordinates activities of contractor personnel during space launch activities
Performs priority maintenance on systems/subsystems to assure launch capability
Performs facility and support equipment tests, adjustments, and maintenance
Diagnoses malfunctions and repairs mechanical, electrical and electronic circuitry, and heating, ventilation, and air conditioning equipment using visual and auditory senses, test equipment, systems knowledge and technical publications
Operated varied hand and power tools to complete repairs.
Troubleshot equipment breakdowns and performed preventive maintenance.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed safety protocols to minimize workplace accidents.
Education
Licenses And Certification - Attaché Staff Training Program
Joint Military Attache School
Washington, DC
05.2016
Licenses And Certifications - Information Operations Fundamentals Application
Hurlburt Field
Hurlburt Field
01.2014
Bachelor of Arts - Intelligence Studies
American Military University
Charles Town, WV
06.2013
Licenses And Certifications - Occupational Instructor Certification
Community College of The Air Force
08.2005
Associate of Arts - Mechanical And Electrical Technology
Community College of The Air Force
2005
Associate of Arts - Instructor of Techonolgy And Military Science
Community College of The Air Force
Montgomery, AL
Associate of Arts - Communication Applications Technology
Community College of The Air Force
Montgomery, AL
Skills
Strategic Partnership
Operations Security
Project Management
High-Pressure Environments
Policy and Procedure Implementation
Multi-Unit Operations Management
Employee Development
Workflow Planning
Military Operations
SAP Expertise
Operations Analysis
Staff Managemen
Accomplishments
Maxwell AFB, AL United
States
Technical or occupational certificate 4 / 2002
Relevant Coursework, Licenses and Certifications:
Provides an indoctrination for entry level instructors into the field of Enlisted PME (EPME)
Helps new
instructors understand how EPME curriculum builds a stronger enlisted force and how to apply specific skills to
the EPME academic environment
Familiarizes instructors with standardized program implementation policies
and procedures
Instructors will attend the course immediately after completing Academic Instructor School
(AIS)
Attendees will be provided learning materials
Academic Instructor Course Maxwell AFB, AL United States
Technical or occupational certificate 4 / 2002
Relevant Coursework, Licenses and Certifications:
Prepares graduates to instruct in educational systems of the Air Force and Department of Defense
Major
curricular areas are learning theory, communication skills, instructional design, teaching methods, instructional
aids and evaluation
Course organized to provide for maximum participation in learning
Students write level-of-
learning objectives, plan and present teaching lessons, and develop rating scales and test items
Students must
demonstrate the ability to plan and present teaching lessons, and master selected academic content areas
The
following methods are taught: demonstration-performance, teaching interview, guided discussion, case study,
experiential and lecture (formal and informal)
Prepares graduates to instruct in educational systems of the Air
Force and Department of Defense
Academic Instructor Course Maxwell AFB, AL United States
Technical or occupational certificate 4 / 2002
Relevant Coursework, Licenses and Certifications:
The four week Academic Instructor Course introduces students to the philosophy, methodologies and practice of
the Instructional Systems Design model
Students will learn how to analyze student needs, design educational
academic or criterion objectives, develop lesson plans and student materials and teach from these lesson plans
using six different teaching methodologies
Students will also develop evaluative instruments such as multiple
choice test questions and performance evaluations to ensure students have mastered the educational objectives
Students will also analyze test data, participate in student counseling sessions and provide effective feedback to
other students in the course
This course is an Air Force recognized Instructor Methodology course earning 1025/23, 12:02 PM Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 8/8
credit hours through CCAF
The primary use is for full time instructors teaching at the Academy of Military
Science, Noncommissioned Officer Academy and Airman Leadership School or other formal schools and
courses.