Jason Lopez
Corpus Christi,TX
Summary
Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of what the customers needs and wants are. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Mac Haik Victoria
03.2023 - 04.2023
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed over 6 car deals in my first month
- Used Customer Relations Management tool to call customers at least 30 daily to customers that were interested in vehicles.
- Followed up with existing customers to provide additional support and address concerns
Retail Sales Representative
Verizon
12.2021 - 03.2023
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Welcomed customers and provided assistance in locating and purchasing products.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers by answering questions and fulfilling requests.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Activated over 30 phone lines in a month
Sales Consultant
Victoria Dodge Chrysler Jeep Ram
10.2021 - 10.2021
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Receptionist
US Army
08.2020 - 08.2021
- Answered central telephone system and directed calls accordingly with 100% success rate.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered and quickly redirected large volume of calls on central system.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Maintained building security by monitoring logbook and issuing visitor badges.
System Administrator
U.S. Army
01.2016 - 08.2019
- Properly documented users requesting Computer Account Access in efficient manner to avoid Computer Account Disablement in tOrganization.
- Trained employees on how to operate laptops and use good cyber Security practices to avoid Information Spillage.
- Configure, monitor, and maintain email applications on over 250 workstations with 100% rate of success
- Coached and mentored employees and offered constructive feedback for performance improvement.
Perishable Specialist
HEB Grocery Store
07.2013 - 11.2015
- Unloaded, transported and stocked merchandise with commitment to optimal freshness.
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Kept work areas neat, clean and free from debris.
- Controlled levels of damaged goods via best sorting practices implementation, reducing waste and store losses 5%
Education
Bachelor of Arts - Philosophy
Texas A&M University
Corpus Christi, TX08-2027
Technical Certification, COMPTIA Security Plus -
Comptia
04.2017
High School Diploma -
Bloomington High School
Bloomington, TX05.2013
Skills
- Problem Solving
- Verbal and Written Communication
- Team Collaboration
- CompTIA Network Certification
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Creative Problem Solving
- Upbeat and Positive Personality
- Visitor and Customer Relations
- Attention to Detail
- Multitasking and Prioritization
- Customer Complaint Resolution
- Customer Service-Oriented
- Courteous and Professional
- Reliable and Punctual
- Microsoft Office Suite
Timeline
Sales Consultant
Mac Haik Victoria
03.2023 - 04.2023
Retail Sales Representative
Verizon
12.2021 - 03.2023
Sales Consultant
Victoria Dodge Chrysler Jeep Ram
10.2021 - 10.2021
Receptionist
US Army
08.2020 - 08.2021
System Administrator
U.S. Army
01.2016 - 08.2019
Perishable Specialist
HEB Grocery Store
07.2013 - 11.2015
Bachelor of Arts - Philosophy
Texas A&M University
Technical Certification, COMPTIA Security Plus -
Comptia
High School Diploma -
Bloomington High School
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