Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Jason Lopez

North Las Vegas,NV

Summary

Experienced in managing customer inquiries, focusing on delivering timely resolutions while ensuring high standards of customer service. Proficient in inventory management, contributing to uninterrupted workflow by monitoring stock levels and addressing potential shortages. Acted as a frontline resource for internal associates, providing guidance on benefits, claims, and technical questions, thereby enhancing operational efficiency.

Overview

27
27
years of professional experience

Work History

Subject Matter Expert

Anthem Inc
North Las Vegas, NV
07.1998 - Current
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service.
  • Monitored inventory to ensure that workflow remains uninterrupted.
  • Served as a frontline resource for internal operation associates by answering day-to-day benefits, claims, and technical questions.
  • Handled case research and resolution.
  • Dedicated work with the CalPERS State benefit account.
  • Managed benefits and claim administration for PPO and HMO business.
  • Extensive handling of COBRA, Medicare, and HIPAA.
  • Assisted with phone and correspondence support.
  • Interfaced with various internal customers, such as membership, claims, risk management, and utilization review.

Education

Bachelor of Arts - Latin American Studies

University of California, Los Angeles
Los Angeles, CA
06-1997

Associate of Arts - Humanities

Oxnard College
Oxnard, CA
06-1994

High School Diploma -

Oxnard High School
Oxnard, CA
06-1991

Skills

  • Inventory management
  • Customer service
  • Internet/ Web research
  • Bilingual Spanish
  • Microsoft Office Windows 95
  • Medical claim keying and research
  • Medical benefits administration

Affiliations

Hiking, traveling, visiting museums

Languages

Spanish
Native/ Bilingual
Portuguese
Limited

References

References available upon request.

Timeline

Subject Matter Expert

Anthem Inc
07.1998 - Current

Bachelor of Arts - Latin American Studies

University of California, Los Angeles

Associate of Arts - Humanities

Oxnard College

High School Diploma -

Oxnard High School

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