Jason Loth
Peoria Heights,IL
Summary
Retail professional with solid foundation in shop management and operational efficiency. Proven ability to enhance customer satisfaction and retention . Reliable team player with focus on getting done what needs to be done. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Shop Manager
Peoria Plaza Tire
09.2023 - 02.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Sales Associate
Peoria Plaza Tire
01.2011 - 02.2019
- Organized wheel displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Ralston High School
Ralston, NE05-2002
Skills
- Customer service
- Employee management
- Employee motivation
- Customer engagement
- Task delegation
- Merchandise planning
- Store operations
- Sales promotions
Timeline
Shop Manager
Peoria Plaza Tire
09.2023 - 02.2024
Sales Associate
Peoria Plaza Tire
01.2011 - 02.2019
High School Diploma -
Ralston High School
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