JASON LOVATO
Katy,TX
Summary
Results-driven professional with extensive experience in IT support, database administration, customer service, and operations management. Adept at problem-solving, team leadership, data analytics, and process optimization. Passionate about leveraging technology and leadership expertise to drive efficiency and enhance customer satisfaction. Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Database Administrator
Percheron LLC
Katy, TX
04.2023 - 04.2025
- Streamlined helpdesk ticket management, reducing resolution time through effective troubleshooting and problem-solving.
- Developed SQL databases and Power BI dashboards to enhance data accessibility and reporting accuracy.
- Conducted data analysis and automation processes, boosting operational efficiency and system performance.
- Conducted training sessions for junior DBAs regarding best practices related to database administration.
- Automated routine database tasks to improve system reliability and reduce manual errors.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Partnered with project management teams on development of scope and timelines.
- Maintained knowledge of advances in information technology systems and applications.
- Collaborated with stakeholders to gather business requirements for enhancements and change requests.
Operations & Customer Service Manager
Apex Gaming PCs
Houston, TX
09.2022 - 05.2023
- Executed hiring and training strategies, driving operational improvements and team efficiency.
- Managed customer service teams to develop SOPs and resolve escalations, increasing customer satisfaction.
- Oversaw workflow automation and employee performance assessments, ensuring operational compliance and brand reputation.
- Ensured that customer inquiries were handled in a timely and professional manner.
- Partnered with other departments such as sales and marketing to create an integrated customer experience.
- Built relationships with customers through proactive communication about their order/repair status.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved escalated customer complaints in a timely manner by working closely with internal teams.
- Implemented campaigns and promotions to help with developing goods and services.
- Trained new hires on company processes and best practices for customer service delivery.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Coordinated with other departments to ensure timely delivery of products and services to customers.
- Provided leadership and direction to the team of customer service representatives.
- Conducted regular performance reviews with each team member to identify areas of improvement.
- Identified opportunities for process improvements within the department based on analysis of data.
Sales Associate
Guitar Center
Houston, TX
10.2019 - 04.2022
- Surpassed sales targets by guiding customers in selecting appropriate musical equipment.
- Delivered exceptional customer support, increasing satisfaction through clear communication and personalized service.
- Collaborated with management to fulfill store and customer needs, improving overall performance.
- Conducted inventories on a regular basis to track stock levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared merchandise for purchase or rental.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer complaints in a professional manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
Electrical & Lube Technician
Legacy Ford, Ryan Ford, Auto Nation Ford
03.2018 - 10.2019
- Diagnosed and repaired electrical and mechanical issues to ensure optimal vehicle performance and safety.
- Performed routine maintenance and safety checks, reducing risks and enhancing operational efficiency.
- Maintained a clean, safe, and efficient workspace to support productivity.
Aviation Machinist Mate & Supply Clerk
U.S. Navy
01.2013 - 11.2016
- Maintained and repaired aircraft engines, ensuring operational readiness
- Managed inventory and procurement, training 25 personnel in logistics operations
Education
Certificate - Data Management in SQL
Cornell University
Online09-2025
Certificate - IT & Cyber Security
My Computer Career
Online03-2021
Certificate - Automotive Technology
Universal Technical Institute
Houston05-2019
Diploma - General Studies
Morton Ranch High School
Katy, TX01-2012
Skills
- IT and database management
- Microsoft SQL
- Power BI and Azure
- Helpdesk support
- Customer service and leadership
- Conflict resolution
- Team management
- Operations and analytics
- Business process optimization
- Workflow automation
- Process automation
- Technical troubleshooting
- System administration
Certification
Microsoft Technology Associate: Security Fundamentals (MTA), Microsoft, DF69B8-3E09A2, 02/21
Salesforce Administrator - In Progress
Affiliations
- Co-Founder of a veteran based 501c3 non-profit organization called RUM-Gaming
Timeline
Database Administrator
Percheron LLC
04.2023 - 04.2025
Operations & Customer Service Manager
Apex Gaming PCs
09.2022 - 05.2023
Sales Associate
Guitar Center
10.2019 - 04.2022
Electrical & Lube Technician
Legacy Ford, Ryan Ford, Auto Nation Ford
03.2018 - 10.2019
Aviation Machinist Mate & Supply Clerk
U.S. Navy
01.2013 - 11.2016
Certificate - Data Management in SQL
Cornell University
Certificate - IT & Cyber Security
My Computer Career
Certificate - Automotive Technology
Universal Technical Institute
Diploma - General Studies
Morton Ranch High School
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