JASON LOWE
Atlanta
Summary
Experienced and results-driven Apartment Community Manager with 8 years of expertise in overseeing the daily operations of residential properties. Skilled in leasing, tenant relations, maintenance coordination, and budgeting to ensure optimal property performance and resident satisfaction. Proven ability to increase occupancy rates, lead a team, and maintain compliance with local and federal regulations. Strong focus on creating a positive community atmosphere, resolving conflicts, and executing effective marketing strategies to attract and retain residents. Excellent communication, organizational, and leadership skills with a commitment to maintaining a well-kept and welcoming living environment.
Overview
8
8
years of professional experience
Work History
Property manager
Elan Madison Yards Greystar
05.2023 - Current
- Oversee daily operations of a 500-unit apartment complex, ensuring smooth and efficient management of all property functions.
- Supervise a team of leasing agents, maintenance staff, and other property personnel, providing guidance, training, and performance feedback.
- Manage resident relations by addressing inquiries, resolving complaints, and ensuring overall satisfaction with their living experience.
- Monitor and enforce lease agreements, including rent collection, renewals, and lease terminations.
- Conduct regular property inspections to ensure compliance with safety standards, maintenance, and cleanliness.
- Implement effective marketing and leasing strategies to maximize occupancy rates and minimize vacancy time.
- Oversee property maintenance, coordinating repairs, and preventative maintenance to ensure the property remains in excellent condition.
- Prepare and manage budgets, including forecasting expenses and overseeing cost control measures to maintain financial performance.
- Maintain accurate records, including tenant files, financial reports, and maintenance logs.
- Ensure compliance with local, state, and federal regulations regarding fair housing, safety, and environmental standards.
- Negotiate contracts with service providers and vendors to ensure quality services at competitive rates.
Property manager
Radco Residential
08.2021 - 05.2023
- Property Operations: Managed daily operations of the property, including leasing, rent collection, maintenance, and budgeting. Ensured compliance with company policies, local regulations, and fair housing laws.
- Tenant Relations: Provided exceptional customer service to tenants, resolving complaints, addressing concerns, and ensuring a positive living environment. Organized and coordinated community events to enhance tenant engagement.
- Leasing & Marketing: Oversaw leasing activities, including advertising available units, conducting property tours, and processing applications. Developed marketing strategies to attract new tenants and maintain high occupancy rates.
- Budget & Financial Management: Managed the property's budget, including tracking expenses, ensuring cost efficiency, and maximizing revenue. Prepared financial reports and worked with senior management to optimize profitability.
- Staff Supervision: Led and motivated a team of on-site staff, including leasing agents and maintenance personnel. Provided training, scheduled shifts, and conducted performance evaluations.
- Maintenance Oversight: Ensured that the property was well-maintained by coordinating regular inspections, handling repair requests, and managing vendor relationships.
- Compliance & Safety: Maintained the safety and security of the property by ensuring compliance with health, safety, and building codes. Managed emergency preparedness plans and responded to crises as needed.
- Key Achievements:
- Successfully increased occupancy rates by 40% through targeted marketing strategies and exceptional customer service.
- Reduced operational costs by 18% by negotiating vendor contracts and streamlining maintenance processes.
- Implemented resident retention programs that improved tenant satisfaction and reduced turnover rates.
Leasing director
LREI Property management
02.2018 - 08.2021
- Leasing Operations: Managed all aspects of leasing, including advertising available units, conducting property tours, processing rental applications, and ensuring timely lease signings. Maintained a thorough understanding of market conditions to ensure competitive pricing and effective marketing strategies.
- Team Leadership & Training: Supervised and mentored a team of leasing agents, providing coaching, training, and performance evaluations. Ensured all team members provided excellent customer service and met leasing goals.
- Marketing & Advertising: Developed and executed marketing campaigns to attract prospective tenants. Created online listings, coordinated social media efforts, and managed relationships with external advertising partners.
- Rent Collection & Lease Administration: Ensured the timely collection of rent, processed renewals, and managed lease paperwork, including amendments, terminations, and renewals.
- Market Research & Analysis: Conducted market research to evaluate competitor pricing and identify trends. Provided recommendations for rent adjustments and promotional offers based on findings.
- Compliance & Documentation: Ensured compliance with all fair housing laws, property regulations, and company policies. Maintained accurate and up-to-date leasing files, documentation, and records.
Education
Bachelor - Business
University of Alabama Birmingham
Birmingham, AL, United States05.2011
Skills
- Social Media Management
- Community Engagement Strategies
- Campaign Development
- Financial Budget Control
- Variance Writing
- Vendor Management
- Time Management & Multitasking
- Knowledge of Property Laws & Compliance
- Resident relations
- Property inspections
- Rent collection
- Property management expertise
- Marketing and advertising
- Fair housing compliance
- Tenant and eviction laws
- Customer service-focused
- Tenant relations
- Adaptable
Accomplishments
- Oversaw multiple residential family properties totaling over 830 individual units.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Property manager
Elan Madison Yards Greystar
05.2023 - Current
Property manager
Radco Residential
08.2021 - 05.2023
Leasing director
LREI Property management
02.2018 - 08.2021
Bachelor - Business
University of Alabama Birmingham