Jason L. Stephens
Cabot,AR
Summary
Experienced IT leader with a track record of driving business success by aligning IT goals with key initiatives. Skilled in navigating organizational change and leading innovative, cross-functional, global teams. Demonstrates a strong focus on performance and customer satisfaction, while also inspiring and unlocking the potential in others.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager Enterprise Break Fix \ NW Desktop Team
CVS Healthcare
06.2015 - Current
- Manager End User Support Services - August2019/Current
- Manager of a team of12 Technical System Support Technician in9 different states
- Responsible for teamwork schedule, project oversight and daily ticket assignment
- CVS M&A Desktop Support Manager
- Manager of traveling team for M&A projects all over the country for all CVS entities
- Successfully completed 8 M&A Projects from Jan-Aug of 2021
- 2020 – successfully completed 34 corporate facilities closures
- Leader of4 Technical System Support Technician in4 different states
- Responsible for teamwork schedule, project oversight and daily ticket assignment
- Coram Facilities liaison for all Real Estate needs
- Closure
- Relocation
- New
- Principal Technical Lead Infusion – JUN2015/FEB2016
- Site lead for several Coram to CVS conversion
- Was leader of several teams at different sites for the conversion of the assets from Coram to CVS
- Worked with leaders from different departments to accomplish the task
- Work with the Tier2 Coram team on tickets and on escalation point and facilities question and processes
- Learning the CVS IT Processes
Tier2 Supervisor
Apria Healthcare LLC
10.2008 - 06.2015
- Leader of13 FTE’s spread out in all time zones and in10 different locations
- Daily responsibilities include managing their work schedule, project oversight and daily ticket assignment/resolution
- Responsible for a team of13 who resolved over7800 tickets in2014 &2015
- Manage the on-call rotation of the team
- Assign different teammates to assist with different projects and coordinate their current workload
- Project Manager
- August - 2010 I was the IT Project Manager for all the Corporate Real Estate Initiatives, from new construction to internal improvements
- All426 projects closed on time and on budget from an IT perspective
- Established standards for the MDF IDF computer rooms
- Created SOW for vendors, to ensure work performed is to Apria specifications
- Work with business leadership for floor plan layout data and voice jack placement
- Field Technician
- Onsite support200+ user in facility with a pharmacy, branch, and billing center
- Provided remote and on-site support to the corporates other423 branches
Education
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Documentation and reporting
- Conflict resolution
Certification
- Certified Mergers & Acquisition Integration Consultant
- HDI Certified Desktop Support Tech
- A+ Certified Technician
Timeline
Manager Enterprise Break Fix \ NW Desktop Team
CVS Healthcare
06.2015 - Current
Tier2 Supervisor
Apria Healthcare LLC
10.2008 - 06.2015
- Certified Mergers & Acquisition Integration Consultant
- HDI Certified Desktop Support Tech
- A+ Certified Technician
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