JASON LUCE
Joshua,TX
Summary
Seasoned Area Manager with a robust track record, enhancing customer satisfaction and team performance. Excelled in staff development and performance evaluation, boosting sales through strategic relationship-building. Skilled in supplier monitoring and team leadership, adept at driving operational excellence and productivity.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Badger Daylighting Corp.
03.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Lowered the Maintenance Repairs costs from 10-15% to 3.5 - 4.0% by outsourcing for different parts and utilizing the in-house maintenance department.
- Performs and assists with weekly Safety Meetings
Area Manager
Vulcan Materials
06.2022 - 12.2023
- Managed five plants daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Supervised various locations, enforcing high-quality standards of operation.
Area Manager
Martin Marietta
05.2017 - 06.2022
- Managed four plants daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Area Manager
RedMix Concrete
04.2007 - 04.2017
- Managed a team of 65 - 110 employees, providing guidance and mentorship to ensure job satisfaction and productivity
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Resolved customer complaints quickly and efficiently by identifying root causes of issues
- Established relationships with local businesses in order to create marketing partnerships
- Provided training for new staff members on product knowledge, customer service standards and operational protocols
- Developed and implemented strategies to improve customer service and increase sales
- Worked with vendors to negotiate contracts.
- Enforced compliance with corporate policies and procedures.
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Resolved customer complaints quickly and efficiently by identifying root causes of issues
- Established relationships with local businesses in order to create marketing partnerships.
Skills
- Goals and Performance
- Staff Development
- Controlling Costs
- Customer Relationship Management
- Performance Monitoring and Evaluation
- Recruitment and Hiring
- Team Development
- Facility Inspections
- Payroll Administration and Timekeeping
- Materials Planning and Logistics
- Job Assignments
- PROJECT MANAGER
- Evaluated employee performance regularly through one-on-one meetings and quarterly reviews
- Resolved customer complaints quickly and efficiently by identifying root causes
- Performance monitoring
- Task delegation
Certification
- OSHA 10 hour construction
- OSHA 30 hour construction
Timeline
Operations Supervisor
Badger Daylighting Corp.
03.2024 - Current
Area Manager
Vulcan Materials
06.2022 - 12.2023
Area Manager
Martin Marietta
05.2017 - 06.2022
Area Manager
RedMix Concrete
04.2007 - 04.2017