Jason Ludan
Millbrae,CA
Summary
Resourceful, and driven, Operations Engineer with over 10 years of professional technical problem-solving experience. Highly passionate for all technology, specifically automation and internet systems. Professional, creative, flexible with proven analytical skills and the willingness to always learn something new. Experienced with troubleshooting Linux systems and cloud services, providing exemplary support to all levels of the customer base, and managing expectations from enterprise clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cloud Operations Engineer
Druva Inc.
Santa Clara, CA
05.2022 - 04.2023
- Supported and managed all AWS infrastructure components including: IAM, EC2, ECS, RDS, S3, DynamoDB, Cloudtrail, Cloudwatch..etc.
- Performed monthly Gov cloud AWS AMI patching and Cloud updates which rolled out new features by utilizing Salt and Terraform.
- Utilization of MySQL databases to configure production changes and retrieve data when required.
- Worked closely with DevOps to rollout new tools and fix any issues from existing tools that are deployed or upgraded during monthly pushes in Gov Cloud environment.
- Created and managed log servers within staging environments.
Lead NOC Engineer
Splunk
San Jose, CA
11.2019 - 05.2022
- Provided lead incident response for any issues on both internal and external Splunk cloud infrastructures
- Performed root cause analysis and deliver detailed documentation for all incidents
- Managed Splunk cloud services on AWS and Google Cloud Service to ensure customer uptime availability and data integrity
- Leveraged CI/CD toolset to implement and manage various Splunk infrastructure changes regarding customer stacks
- Coordinated system maintenance and changes, while minimizing customer impact and maximizing productivity of company resources
- Liaise with SRE and application teams for deploying, changing, or upgrading new and existing Splunk infrastructure
- Established onboarding documents and training procedures for new hires
- Assisted with on-boarding and mentoring new hires
Solutions Engineer
GoDaddy
Culver City, CA
01.2016 - 01.2019
- Lead Customer Satisfaction scoring for entire team with 4.9 out of 5 points
- Day-to-day triage and operational server support for enterprise and VIP clients
- Analysis and implementation of client application and environmental requirements
- Technical liaison for general support team, sales team, and technical account managers
- Proactive monitoring of CPU, RAM and disk usage for all VIP server assets
- Administering webserver related services like data restorations, disk usage management, Apache/MySQL tuning, and web application installs
- Detected and removed malicious content, and other threats from customer hosting software .
- Troubleshoot and manage Plesk and cPanel web control panels for all customers across all tiers
- Management of server packages and modules.
Senior Support Agent
Media Temple
Culver City, CA
01.2014 - 01.2016
- Meticulous troubleshooting of LAMP servers and web development roadblocks
- Consistently maintained Customer Satisfaction rating of 96% or higher
- Contributions to customer facing knowledge base through technical support Documentation
- Diagnosed and solved email related issues such as blacklists, SPAM, SPF and DKIM records
- Provided frontline support for web hosting product line including VPS servers, shared environments, and Wordpress-based shared environments.
- Assisted customers with product selection based on stated needs, proposed use and budget.
Support Analyst Intern
Xactly Corporation
San Jose, CA
01.2012 - 01.2013
- Engaged clients to understand and troubleshoot general application issues
- Collaborated with developers to track progress of active bugs with use of JIRA
- Maintained knowledge base articles with fresh content while updating legacy.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Education
DevOps Certification -
College Of San Mateo
06.2019
Bachelor of Science - Management Information Systems
San Jose State University
San Jose06.2013
Skills
- LANGUAGES: BASH, SQL, HTML, PHP, Python, Javascript
- TOOLS: Splunk, Puppet, Jenkins, Docker, Git
- SYSTEMS: Linux/Unix, MySQL/MariaDB, Apache, AWS, GCP, OS X, Windows
- MONITORING: Nagios, SignalFX
- TICKETING: Salesforce, JIRA, ServiceNow
- OTHER: JIRA, Confluence, Slack, Plesk, cPanel, Excel, Powerpoint, Zoom
Certification
- Splunk Enterprise 8.0 System Administration , Splunk - 11/17/2020
Timeline
Cloud Operations Engineer
Druva Inc.
05.2022 - 04.2023
Lead NOC Engineer
Splunk
11.2019 - 05.2022
Solutions Engineer
GoDaddy
01.2016 - 01.2019
Senior Support Agent
Media Temple
01.2014 - 01.2016
Support Analyst Intern
Xactly Corporation
01.2012 - 01.2013
DevOps Certification -
College Of San Mateo
Bachelor of Science - Management Information Systems
San Jose State University