Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Jason Lufkin

North Olmsted,OH

Summary

Working years in a restaurant have cultivated elite interpersonal skills. With such knowledge it makes it very easy to read emotions and body language, which allows fluent and thoughtful conversations. It has also taught self control with personal emotions due to rude guests over the years. Landscaping has created a sense of hard work and how to thrive working long days with little rest. The workday never ended until the job was completed no matter how big or how small the job was. Managing has taught working from both sides of the fence. Since I was never hired into a management position, I had to be promoted to it. Allowing an understanding from both sides, management to employee, and employee to management. It has also taught how to delegate tasks and the workload for maximum efficiency. Some qualities I am proud to say I have are, dependability, in both punctuality, and in regards with having the same work ethic everyday. I have integrity and will refuse to take shortcuts. I am multicultural, I have a great understanding of all the differences and what makes each one of them special. optimism is another strong quality, since there cant ever be hope if there's no one hoping for it. I excel in being interpersonal, allowing a truly engaging conversation with anybody. I am a fast learner, questions will be asked to ensure instructions will be followed carefully, also to determine the most effective way to carry out the task. Leading comes naturally making it easy to think on the spot to come up with quality solutions to any problem, which entails involvement of the entire team working on the goal in their own way that they're strongest in. When im not working im either fishing, painting, hiking, or hanging out with family. I believe there's good in everyone, and I think life is too short to ever be frustrated over anything. Everyday that I wakeup is a gift, and I treat it as such. If I can help someone in any way I will, stranger, brother, or lover, it doesn't matter who.

Overview

19
19
years of professional experience

Work History

Bar Back, Food Runner, Server

BJ’S Brewhouse & Restaurant
12.2016 - Current
  • Replaced empty kegs and soda syrups.
  • Checked ID cards and verified bar guests were of legal age.
  • Cultivated warm relationships with regular customers.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Delivered correct food items to tables according to order documentation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled $400 cash on daily basis, which built trustworthiness and loyalty with owners

Audio Video, And Surround Sound Setup

Wellman & Griffith
05.2016 - 05.2021
  • Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
  • Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
  • Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
  • Maintained projectors and monitors and oversaw maintenance and repairs involving external vendors.
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
  • Performed sound quality checks and front-of-house mixing to maintain company sound system.
  • Pulled and terminated variety of cables.
  • Commended by management for continuous punctuality and superior performance.

Warehouse Supervisor, Delivery Driver

Shrubbucket
02.2020 - 01.2021
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Used warehouse management software to reconcile daily inventory.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Oversaw daily operations and shipping and handling processes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Created and submitted delivery and DOT logs.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Freelance and Contracted Landscaping

04.2015 - 10.2020
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Installed stonework according to landscape design plan and client specifications.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Developed lasting customer relationships and grew network over time.
  • Rearranged planting beds and flower gardens seasonally.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Operated landscaping equipment with focus on safety and machine longevity.

Footwear Sales Associate, Sales Specialist

Dick's Sporting Goods, Inc
12.2019 - 04.2020
  • Drafted, finalized and submitted paperwork to complete sales.
  • Interacted with approximately 150 customers daily to provide personalized product guidance, resolve issues and open new accounts.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Provided first-rate service to all customers and potential customers.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Educated customers on personalized shoe options based on activity level, style preferences and foot type.
  • Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
  • Advertised best-selling shoe products and trendy brands.
  • Created attractive merchandise displays throughout store.
  • Greeted and offered sales assistance to every customer upon entry into store.

Café Supervisor, Wrangler

Heart 6 Ranch
07.2019 - 09.2019
  • Maintained cleanliness and safety of a multitude of corrals and horse facilities.
  • Accurately fitted horses and guests for stirrups before lessons and trail rides.
  • Supervised safety procedures during horse rides and interactions to provide safe and enjoyable ranch stays for guests.
  • Scheduled 2-3 trail rides and lessons daily for both guests and employees.
  • Increased guest satisfaction by 100% by cultivating real relationships while touring through the mountains.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
  • Accurately completed end-of-day financial tasks worth over $2000 of cash and card transactions daily.

Line Cook, Food Prep, Cashier, Customer Service

Moe’s South West Grill
11.2014 - 05.2016
  • Packaged and stored food products following proper handling and preservation methods.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Transferred supplies and equipment between storage and work areas to support food preparation.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Coordinated and oversaw food handling following procedures and sanitation standards.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Organized and re-stocked various stations and self-service items.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Learned other teammates' work tasks to train as backup.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Managed over 300 customer orders per week

Education

High School Diploma -

North Olmsted High School, North Olmsted, OH
05.2017

Some College (No Degree) -

Bowling Green State University, Bowling Green, OH

Skills

  • Customer Relations
  • Problem Detection and Resolution
  • Managing Employee Relations
  • Social Media Platforms
  • Western Riding
  • Flexible & Adaptable
  • Interpersonal Skills
  • Time Management
  • Microsoft Office
  • Self management
  • Organized
  • Open minded

Accomplishments

  • Employee of the moth for the first moth that it was open. (BJ's brewhouse & restaurant)
  • promoted to warehouse manager. (shrubbucket)
  • worked 100 hours of overtime when help was scarce (shrubbucket)


Timeline

Warehouse Supervisor, Delivery Driver - Shrubbucket
02.2020 - 01.2021
Footwear Sales Associate, Sales Specialist - Dick's Sporting Goods, Inc
12.2019 - 04.2020
Café Supervisor, Wrangler - Heart 6 Ranch
07.2019 - 09.2019
Bar Back, Food Runner, Server - BJ’S Brewhouse & Restaurant
12.2016 - Current
Audio Video, And Surround Sound Setup - Wellman & Griffith
05.2016 - 05.2021
Freelance and Contracted Landscaping -
04.2015 - 10.2020
Line Cook, Food Prep, Cashier, Customer Service - Moe’s South West Grill
11.2014 - 05.2016
North Olmsted High School - High School Diploma,
Bowling Green State University - Some College (No Degree),

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Jason Lufkin