JASON LUONG
Louisville,Kentucky
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
QA Tester
Interapt
09.2022 - 06.2024
- Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
- Enhanced user experience for applications through rigorous usability testing and identifying areas for improvement.
- Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
- Effectively communicated with developers on topics to improve issues with the product
Functional Tester
Interapt
07.2022 - 09.2022
- Improved overall product stability by diligently reporting, tracking, and verifying bug fixes.
- Actively participated in sprint planning sessions to provide input on feasibility, risk assessment, and resource allocation for upcoming projects.
- Supported continuous improvement initiatives by providing valuable feedback on system functionality and usability.
Data Analyst
TekSystems
08.2021 - 02.2022
- Job responsibilities consisted of looking through applications of childcare facilities to see if they are eligible for the grant
- I would look through the application to see if any of the data the applicant provided had exceeded the limit the state had issued and if any had I would call the applicant to find out if there was a special reason or if it was an error
- Gained further experience in the usage of Salesforce
- Learned how to concisely gather details on applicant’s information on if they would be eligible for a grant
Level 1 Technical Support
TekSystems
03.2021 - 07.2021
- Job responsibilities consisted of answering calls from doctors/nurses from different covid vaccination sites and provide them with basic tech help and would push them to level 2/3 if I was unable to help them
- Trained in the usage of Salesforce
- Capable of resetting passwords, unfreezing accounts, and sending verification emails
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Epic Go Live Technician
TekSystems
03.2021 - 04.2021
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to [Software].
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Intern
Greater Good IT
02.2021 - 04.2021
- Job responsibilities consisted of attending meetings and help brainstorm ideas for the project
- Attended bi-weekly meetings with group members to discuss on the project status and what should be done in the future
- Attended meetings with partner to achieve goals for the project timeline
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
WordPress Websites & Hosting Intern
MoDuet
08.2019 - 12.2019
- Job responsibilities consisted of maintaining and updating the client’s websites
- I had also worked on a mobile app for a brief period of time
- Gained knowledge in designing and creating WordPress websites
- Gained first-hand experience in designing and developing a mobile application
- Responsible for maintaining and updating content on WordPress websites
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Science - Computer Information Systems, Web Development
University of Louisville, College of Business
Louisville, Kentucky 05.2001 - 05.2021
Skills
Object-oriented software development
Event-driven programming
Graphical user interface
Analytical thinking
Teamwork
Technical writing
Functional testing
Automated testing
Timeline
QA Tester
Interapt
09.2022 - 06.2024
Functional Tester
Interapt
07.2022 - 09.2022
Data Analyst
TekSystems
08.2021 - 02.2022
Level 1 Technical Support
TekSystems
03.2021 - 07.2021
Epic Go Live Technician
TekSystems
03.2021 - 04.2021
Intern
Greater Good IT
02.2021 - 04.2021
WordPress Websites & Hosting Intern
MoDuet
08.2019 - 12.2019
Bachelor of Science - Computer Information Systems, Web Development
University of Louisville, College of Business
05.2001 - 05.2021