Summary
Overview
Work History
Education
Skills
Timeline
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JASON LUONG

Louisville,Kentucky

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
20
20
years of post-secondary education

Work History

QA Tester

Interapt
09.2022 - 06.2024
  • Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
  • Enhanced user experience for applications through rigorous usability testing and identifying areas for improvement.
  • Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
  • Effectively communicated with developers on topics to improve issues with the product

Functional Tester

Interapt
07.2022 - 09.2022
  • Improved overall product stability by diligently reporting, tracking, and verifying bug fixes.
  • Actively participated in sprint planning sessions to provide input on feasibility, risk assessment, and resource allocation for upcoming projects.
  • Supported continuous improvement initiatives by providing valuable feedback on system functionality and usability.

Data Analyst

TekSystems
08.2021 - 02.2022
  • Job responsibilities consisted of looking through applications of childcare facilities to see if they are eligible for the grant
  • I would look through the application to see if any of the data the applicant provided had exceeded the limit the state had issued and if any had I would call the applicant to find out if there was a special reason or if it was an error
  • Gained further experience in the usage of Salesforce
  • Learned how to concisely gather details on applicant’s information on if they would be eligible for a grant

Level 1 Technical Support

TekSystems
03.2021 - 07.2021
  • Job responsibilities consisted of answering calls from doctors/nurses from different covid vaccination sites and provide them with basic tech help and would push them to level 2/3 if I was unable to help them
  • Trained in the usage of Salesforce
  • Capable of resetting passwords, unfreezing accounts, and sending verification emails
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Epic Go Live Technician

TekSystems
03.2021 - 04.2021
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided on-call support for critical issues related to [Software].
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Intern

Greater Good IT
02.2021 - 04.2021
  • Job responsibilities consisted of attending meetings and help brainstorm ideas for the project
  • Attended bi-weekly meetings with group members to discuss on the project status and what should be done in the future
  • Attended meetings with partner to achieve goals for the project timeline
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

WordPress Websites & Hosting Intern

MoDuet
08.2019 - 12.2019
  • Job responsibilities consisted of maintaining and updating the client’s websites
  • I had also worked on a mobile app for a brief period of time
  • Gained knowledge in designing and creating WordPress websites
  • Gained first-hand experience in designing and developing a mobile application
  • Responsible for maintaining and updating content on WordPress websites
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Bachelor of Science - Computer Information Systems, Web Development

University of Louisville, College of Business
Louisville, Kentucky
05.2001 - 05.2021

Skills

Object-oriented software development

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Timeline

QA Tester

Interapt
09.2022 - 06.2024

Functional Tester

Interapt
07.2022 - 09.2022

Data Analyst

TekSystems
08.2021 - 02.2022

Level 1 Technical Support

TekSystems
03.2021 - 07.2021

Epic Go Live Technician

TekSystems
03.2021 - 04.2021

Intern

Greater Good IT
02.2021 - 04.2021

WordPress Websites & Hosting Intern

MoDuet
08.2019 - 12.2019

Bachelor of Science - Computer Information Systems, Web Development

University of Louisville, College of Business
05.2001 - 05.2021

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JASON LUONG