Jason Lyons

Manager of Operations

Rocky's Ace Hardware

Centerville

10.2005 - Current

Management and implementation of physical security measures within this 23,000 sq. ft. store. Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Work with local law enforcement to identify shoplifters, and provide the necessary documentation and video evidence for prosecution.
Train store employees on current shoplifting protocols.
District trainer for Operations and Security.
Write and maintain a log of incident reports.
Drive improvements in store security through strategic recommendations to leadership.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Monitored team progress toward achieving milestones.
Hired and onboarded team members to meet demand.
Coordinated training sessions for new employees regarding company policies, procedures, as well as job roles, and responsibilities associated with their positions.
Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
Created business plans to focus strategic decisions on long-term objectives.
Coordinated financial activities to fund operations and maximize investments.
Managed inventory levels, optimizing stock to meet demand.
Provided leadership, insight and mentoring to newly hired employees.
Maintained effective communication between staff members by providing guidance on tasks and projects.
Prepared staff work schedules and assigned team members to specific duties.
Analyzed data to identify trends in customer service issues, financials, and staffing needs.
Ensured compliance with industry regulations and maintained high standards of operational excellence.
Formed and sustained strategic relationships with clients.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Managed team of XX employees, conducting performance evaluations and facilitating professional development.
Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.