JASON MACKENZIE
Glendale,United States
Summary
Experienced retired emergency paramedic and emergency medical services instructor with 26 years of dedicated service. Demonstrated leadership abilities in various roles including field training officer, crew leader, assistant supervisor, and flight paramedic. Thrived in high-stress environments, providing direct face-to-face customer service and handling critical situations with composure. Recently recognized as a Presidential Member of the National Society of Leadership and Success through Columbia Southern University. Currently a PADI IDC Staff instructor with over 3 years of experience. Eagerly pursuing Master Instructor Certification and aspiring to become a Course Director in the future. Successfully transitioned into retail, where I quickly rose to the position of store manager at Salt and Sea Scuba. Looking forward to relocating to Australia in 2025 with my wife, who is from Adelaide. Known for collaborative approach, actively fostering an engaged and empowering work culture by partnering with colleagues. Proven track record in building and maintaining relationships with diverse stakeholders in fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Contract Paramedic
BBC
01.2017
- I was hired under contract to be the lead paramedic on standby for the filming of the 'Top Gear.' During this time, I led a small crew who remained ready to respond to any injury, illness, or emergency that arose
- This service was provided to both the film crew and the actors for the show.
Manager / IDC Staff Instructor
Salt & sea Scuba
06.2023 - Current
- Oversaw customer service, gained in-depth product knowledge, and facilitated retail transactions as the store manager.
- Streamlined operations by successfully overseeing staff members, instructors' performance assessments as well as consistently monitoring student flow. Demonstrated strong organizational skills in managing the class calendar and efficiently handling inventory management responsibilities. Conducted visual inspections of tanks while addressing minor repairs throughout the store premises. Acquired proficiency in cash flow management alongside handling air fills, nitrogen-oxygen mixing tasks.
Paramedic
Abrazo Cave Creek ER
01.2021 - 01.2024
- As a paramedic in the ER, I work daily with a team of doctors and nurses to provide customer service and provide treatment to ill or injured patients
- These tasks include all aspects of patient care including stocking and cleaning rooms and common areas
- I am also the education and training liaison for our facility
- I work together with our educator to schedule and provide training sessions for our staff from basic skills sets to invasive procedures
- I am also the supply chain manager for our facility
- Placing weekly orders of supplies while simultaneously finding ways to reduce waste.
Paramedic
AMR
01.2017 - 01.2021
- I was employed by AMR in Redding, CA
- I transferred to Milano, TX in January of 2018 to pursue change, growth, and promotion
- As a paramedic my duties included but were not limited to: customer service, teamwork, care of equipment, patient care and transport, documentation, cleaning and stocking, and public education
- Working closely with and building relationships with police and fire agencies, hospitals and their staff.
Flight Paramedic
Air Methods
01.2011 - 01.2012
- As a member of the flight crew I was responsible for not only critical patient care, but also following all rules and regulations set forth by the FAA
- Duties included but were not limited to: customer service, teamwork, care of equipment, patient care and transport, documentation, cleaning and stocking, and public education.
Paramedic
Lifeline Ambulance
01.2010 - 01.2011
- As a paramedic my duties included but were not limited to: customer service, teamwork, care of equipment, patient care and transport, documentation, cleaning and stocking, and public education
- Working closely with and building relationships with police and fire agencies, hospitals and their staff
- During my employment here, I was promoted to Crew Leader (shift supervisors assistant).
EMT Lead Instructor
Fortis College
01.2009 - 01.2011
- This position was part time as a supplemental income
- As the lead instructor I was responsible for leading and teaching EMT students in all aspects of the job; legal, operations, safety, patient care, etc
- Up to an including preparing students for National Registry testing (maintained a 93% first time pass rate for my classes).
Instructor/Evaluator
Glendale Community College
01.2009 - 01.2010
- As an evaluator/instructor I was responsible for leading and teaching EMT and Paramedic students in all aspects of the job; legal, operations, safety, patient care, etc
- I served as an assistant to the lead instructors.
Education
Associates Degree in Business Administration -
Columbia Southern University
Orange Beach, ALParamedic -
Glendale Community College
Glendale, AZ01.2006
EMT -
Phoenix Community College
Phoenix, AZ01.1997
Skills
- Documentation And Reporting
- Critical decision-making skills
- Emergency Management
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Schedule Preparation
- Sales management
- Performance Evaluations
- Business Administration
Certification
- HAZMAT Awareness Level for First Responders
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- ICS 05 (Intro to Hazmat)
- FEMA WMD/Terrorism Awareness for Emergency Responders from Texas A&M
- Understanding/Planning for School Bomb Incidents – New Mexico Tech
- Incident Response to Terrorist Bombings Performance Level – New Mexico Tech
- PADI IDC Staff Insturctor
References
References available upon request.
Timeline
Manager / IDC Staff Instructor
Salt & sea Scuba
06.2023 - Current
Paramedic
Abrazo Cave Creek ER
01.2021 - 01.2024
Contract Paramedic
BBC
01.2017
Paramedic
AMR
01.2017 - 01.2021
Flight Paramedic
Air Methods
01.2011 - 01.2012
Paramedic
Lifeline Ambulance
01.2010 - 01.2011
EMT Lead Instructor
Fortis College
01.2009 - 01.2011
Instructor/Evaluator
Glendale Community College
01.2009 - 01.2010
Associates Degree in Business Administration -
Columbia Southern University
Paramedic -
Glendale Community College
EMT -
Phoenix Community College
- HAZMAT Awareness Level for First Responders
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- ICS 05 (Intro to Hazmat)
- FEMA WMD/Terrorism Awareness for Emergency Responders from Texas A&M
- Understanding/Planning for School Bomb Incidents – New Mexico Tech
- Incident Response to Terrorist Bombings Performance Level – New Mexico Tech
- PADI IDC Staff Insturctor
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