Jason Madden
Staten Island,NY
Summary
Proven track record of enhancing customer satisfaction and service quality, notably with GrubHub, by leveraging strong problem-solving and route planning skills. Excelled in fast-paced environments, demonstrated by improving transaction efficiency and fostering positive relationships. Committed to continuous improvement and professionalism, consistently delivering results beyond expectations.
Overview
12
12
years of professional experience
Work History
Food Courier
GrubHub
01.2020 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Developed strong relationships with restaurant staff, fostering a positive work environment that led to improved overall service quality.
- Maintained a high level of professionalism while interacting with customers for successful food deliveries.
- Troubleshot payment processing issues effectively, which resulted in seamless transactions for both restaurants and customers.
Photographer
Jason Madden Photography, LLC
Brooklyn, NY
03.2014 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Deli Worker
Brooklyn Market
Brooklyn, NY
08.2012 - 01.2014
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
No Degree - Psychology
College of Staten Island of The City University of New York
Staten Island, NYGED Diploma - Liberal Arts And General Studies
Fort Hamilton High School
Brooklyn, NY06.1998
Skills
- Punctuality
- Route Planning
- Order Accuracy
- Delivery Scheduling
- Mobile app usage
- Strong Work Ethic
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Time Management
- Effective Multitasking
- Valid Driver's License
- Heavy Lifting
- Training and mentoring
- Flexible Schedule
- Anticipating Customer Needs
- Issue Resolution
- Performance Improvement
- Order Management
- Order Verification
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Adaptability
- Continuous Improvement
- Time management abilities
- Professionalism
- Complaint Handling
- Goal Setting
- Conflict Resolution
- Analytical Thinking
- Self Motivation
- Task Prioritization
- Customer Relations
- Decision-Making
Timeline
Food Courier
GrubHub
01.2020 - Current
Photographer
Jason Madden Photography, LLC
03.2014 - Current
Deli Worker
Brooklyn Market
08.2012 - 01.2014
No Degree - Psychology
College of Staten Island of The City University of New York
GED Diploma - Liberal Arts And General Studies
Fort Hamilton High School