Jason Mahler
Ballston Spa,NY
Summary
Seasoned Food and Beverage Manager with a proven track record at Holiday Inn, enhancing operational efficiency and customer satisfaction through expert menu development and exceptional team leadership. Skilled in sanitation standards and problem-solving, I significantly improved service quality, driving revenue growth without compromising on food safety or hygiene regulations.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Holiday Inn
Saratoga Springs, NY
01.2003 - 01.2006
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Dinning Room Manager
Holiday Inn
Albany, NY
01.2000 - 01.2001
- Reviewed closing reports at end of shifts and corrected mistakes.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Warrensburg
Warrensburg, NY01-1995
Skills
- Sanitation standards
- Nutrition awareness
- Ordering supplies
- Menu pricing
- Table management
- Labor management
- Operations oversight
- Hygiene regulations
- Menu development
- Beverage making
- Food presentation
- Food and beverage operations
- Time management
- Task prioritization
- Problem-solving aptitude
- Organizational skills
- Maintain food safety
- Reliable and responsible
Timeline
Food and Beverage Manager
Holiday Inn
01.2003 - 01.2006
Dinning Room Manager
Holiday Inn
01.2000 - 01.2001
High School Diploma -
Warrensburg