Well-rounded Personal Care Aide with 7 years assisting clients with various daily living needs at home and facilities. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
25
25
years of professional experience
1
1
Certification
Work History
DSP
COM HAB
2022.09 - 2023.09
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Transported clients to medical and dental appointments to provide support.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Mental Health Associate
Stoney Lodge
2000.03 - 2004.08
Established rapport with patients through active listening, empathy, and non-judgmental interactions.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Provided necessary resources for families and caregivers, fostering a supportive environment for patients'' continued progress.
Implemented behavior modification strategies to improve patients'' daily functioning and independence levels.
Coordinated closely with psychiatrists to manage medication administration, monitoring side effects and adjusting dosages as needed.
Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
Marketing Manager
All Services Direct, Inc
2019.01 - 2021.12
Worked closely with brand and marketing teams across organizations to promote specific websites.
Tracked and reviewed website metrics to monitor and measure marketing campaigns, spot trends and proactively adjust strategies.
Directed market planning and research to identify new business opportunities.
Executed optimal sales strategies to achieve commercial goals for all markets.
Expanded new businesses by developing effective sales, advertising, and marketing campaigns.
Penetrated 17 new markets and retail channels through strategic planning, competitive analysis, and product concepts.
Recruited and hired capable team members to add value and diverse skills sets to the marketing department
Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments
Organization Consultant
Corporate Services Direct, Inc
2006.01 - 2019.01
Handled hiring and training of future managers in team building, training and development, human resources, administration, payroll, and sales.
Leveraged on-site observation and personal interviews to identify individual and team strengths.
Introduced new methods, practices, and systems to reduce turnaround time.
Set clear goals for area managers and implemented systems for measuring results in support of sales teams.
Supervised employees such as Administrators, Marketing Team, and Sales Agents to monitor daily performance.
Communicated with departmental leaders to identify and solve daily operational issues.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Personally wrote and implemented training manual focused on sales tactics, training, and development, team building, recruiting, and retaining an exciting high-quality, and diverse workforce.
Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
Reviewed internal systems and organized training plan to address areas in need of improvement.
Set clear goals to monitor targets and offered real-time input on performance and motivation to branch owners.
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Night Multis Processor
Amazon
2021.11 - Current
Knowledge of Pit, Tugger, Rodeo, Pack, and SIOC. (Zoo key approved)
Use hand-held devices and computers to record and monitor inventory levels and complete audits to uncover and address inaccuracies.
Report and analyzed inventory data.
Note unsafe components inside packages and discussed concerns with supervisors. (SIOC)
Prepare and check outbound shipments for accuracy.
Minimize packaging time by designing a streamlined organization system for gift wrap items in the warehouse.
Build morale and encourage employees who show signs of stress or frustration.
Moved and lifted heavy loads of merchandise using Pit equipment.
Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize shipping errors
Operate Rodeo computer system, hand-held inventory control device, and calculator to fill orders on time
Moved cardboard, plastic ties, and other debris from unboxing to trash
Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes.
Volunteered to assist with projects, demonstrating a willingness to learn new tasks and increase skill levels.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Maryland
04.2025
Skills
First aid and safety
Behavior redirection
Client Support
Compassionate Caregiving
Medication Administration
Housekeeping tasks
Health and safety requirements
Direct Patient Care
Certification
CPR Certification.
S.K.I.P. Certification.
Approved Medication Assistive Personal. (AMAP)
ServSafe Certification.
Timeline
DSP
COM HAB
2022.09 - 2023.09
Night Multis Processor
Amazon
2021.11 - Current
Marketing Manager
All Services Direct, Inc
2019.01 - 2021.12
Organization Consultant
Corporate Services Direct, Inc
2006.01 - 2019.01
Mental Health Associate
Stoney Lodge
2000.03 - 2004.08
Bachelor of Science - Business Administration
University of Maryland Global Campus
CPR Certification.
S.K.I.P. Certification.
Approved Medication Assistive Personal. (AMAP)
ServSafe Certification.
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