Jason Mancilla

• Conduct investigations into regulatory violations, fraud, and noncompliance by analyzing financial records, business operations, and transactional data
• Develop cases from initial complaint through resolution, establishing findings through evidence collection, witness interviews, and investigative analysis
• Execute investigative actions including serving subpoenas, issuing official notices, and coordinating enforcement efforts in accordance with legal procedures
• Assist criminal investigators in joint investigations, including participation in the execution of search warrants and evidence collection while maintaining proper chain of custody
• Conduct recorded and non-recorded interviews with complainants, witnesses, employers, and government entities to establish facts and determine intent
• Collect, preserve, and document evidence including financial records, contracts, payroll data, and business documentation to support enforcement actions
• Maintain detailed case files, investigative timelines, and documentation to ensure accuracy and readiness for administrative hearings or court proceedings
• Prepare comprehensive investigative reports outlining facts, violations, and recommendations for enforcement, penalties, or prosecution
• Collaborate with supervisory staff and legal counsel, including the Attorney General’s Office, to support case strategy and enforcement decisions
• Provide sworn testimony in administrative hearings or court proceedings as required
• Conduct targeted audits to identify fraud, financial discrepancies, and violations of state and federal laws, supporting broader investigative efforts

• Oversaw operational workflow and ensured adherence to regulatory and compliance standards within a high-volume financial environment
• Conducted case reviews and quality control checks on complex account issues involving potential risk or regulatory concerns
• Trained and supervised staff on compliance procedures, risk identification, and proper handling of sensitive financial matters
• Provided guidance on escalated cases requiring critical analysis and regulatory interpretation

• Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies.
• Connecting customers to the appropriate teammate to help them achieve their financial goals.
• Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Establish, retain, and deepen relationships with customers to achieve sales goals and provide quality customer service.
• Making outbound calls to Bank of America customers to inform them of new offers and products in order to increase the number of accounts they have with us.
• Managed financial transactions and customer accounts while ensuring compliance with federal banking laws and internal risk controls.
• Identified and mitigated potential fraud or suspicious activity through customer interactions and account monitoring.

• Processed financial transactions and maintained accurate records in accordance with regulatory and institutional policies
• Assisted members with financial services while ensuring compliance and identifying potential account discrepancies