JASON TYLER MANN
ADA,Oklahoma
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Call Center Operator
Chickasaw Nation
ADA, OK
06.2021 - 02.2022
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Helped over 100 callers a day book rooms at the Winstar Hotel.
Internship Student
Chickasaw Nation
ADA, Oklahoma
10.2019 - 04.2020
- Learned different ways to reflect light for interviews
- Used high end cameras and helped with setting up proper interview locations.
- Worked with editors to learn techniques on Adobe Premier
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Student Worker
East Central University
ADA, Oklahoma
07.2018 - 01.2020
- Registered audio equipment out to patrons and staff - Printed and cutout large format printing and lamination - Media transferring VHS tapes to DVD's
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Answered phone calls and routed callers to appropriate personnel.
- Worked in team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
Internship Student
SCORE Broadcasting
ADA, OK
09.2018 - 03.2019
- Learned FCC rules and regulations
- Engineered soundboards for both live Ada and ECU sports games
- Observed the sales side of radio and how to make it a marketed product
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Sales Associate
Dollar General
Allen, OK
09.2014 - 04.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Mass Communication
EAST CENTRAL UNIVERSITY
Ada, OK05.2021
High School Diploma -
Allen High School
Allen, OK05.2015
Skills
- Social Media Content Creation
- Canon and Sony Cameras
- Adobe Creative Suite
- Cinematography
- Digital Journalism
- Audio Recording
- Focusrite Interface
- 3 point lighting setups
- Microsoft Office
- Final Cut
- Press Releases
- Obtaining Information
Timeline
Call Center Operator
Chickasaw Nation
06.2021 - 02.2022
Internship Student
Chickasaw Nation
10.2019 - 04.2020
Internship Student
SCORE Broadcasting
09.2018 - 03.2019
Student Worker
East Central University
07.2018 - 01.2020
Sales Associate
Dollar General
09.2014 - 04.2015
Bachelor of Science - Mass Communication
EAST CENTRAL UNIVERSITY
High School Diploma -
Allen High School
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