Summary
Overview
Work History
Education
Certification
Accomplishments
Awards
Military Experience
Timeline
Generic

Jason Mansfield

Henderson,NV

Summary

I am a responsible and mature Operations Leader who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. As a Store Manager Im focused on maximizing productivity and increasing customer base. Believing that exceptional customer service is essential to retail success. Dedicated Operations Leader with more than 20 years of experience in store management Well-versed in directing personnel, creating effective merchandising projects, and using sales strategies to boost store sale's. Personable store manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Amazon
10.2021 - Current
  • Support, mentor, and motivate your hourly and salaried workforce.
  • Manage safety, quality, productivity, and customer delivery promises.
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, and Quality Assurance Human Resources to develop plans to meet business objectives.
  • As the Senior Manager, I am responsible for the performance management, goal setting, and career development of my line reports to ensure effective succession planning is in place.
  • Develop and drive the overall direction, coordination, service delivery and evaluation of operations activities.
  • Set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.
  • Collaborate with internal partners to build input-focused operating plans for achievement of key measures.
  • Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice.
  • Develop, implement, or change processes as necessary to allow Amazon to scale at an accelerated pace, while managing cost and, without impacting customer experience.
  • Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams.
  • Inspire front line teams to go beyond the standard 'call of duty' to find creative solutions for our product issues; encourage risk-taking and advocacy on behalf of product teams.
  • Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools.
  • Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations.
  • Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of.
  • Foster a work environment that respects and is responsive to the needs of a diverse staff.
  • Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.
  • Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and associate frustration.
  • Improve the experience of the associates and managers, as measured by improvements in attrition and employee engagement surveys.
  • Work with Operations Managers and Support Teams to clearly articulate feature requirements for associate tool-sets, user interfaces, and business logic for the efficient handling of work volumes.
  • Collaborated with cross-functional teams to enhance process efficiency and productivity.

Area Operations Manager

Amazon Reverse Logistics
Las Vegas, Nevada
10.2020 - 10.2021
  • LAS2/HCA6 Relo Amazon — Area Manager Tranship Dock / Returns Center & Recycling SpecialistDates (e.g., 2020 – 2021)Managed the transhipment dock operations at Amazon’s Returns Center, overseeing the efficient processing and disposition of returned the secure and environmentally responsible recycling of electronic waste, aligning with Amazon’s sustainability reverse logistics efforts, including asset recovery, and managed processes for data destruction and compliance standards.Collaborated with recycling partners, including PedalPoint (evTerra and Igneo Technologies), to implement innovative, environmentally friendly e-waste recycling practices, transforming low-grade e-waste into high-quality metal concentrates through Igneo’s non-invasive, closed-loop process.Ensured operational excellence in warehouse workflows, safety, and quality standards, contributing to continuous process improvements and cost efficiencies.

  • Managed daily operations across multiple fulfillment centers.
  • Coordinated training programs for new area managers and staff.
  • Implemented process improvements to enhance productivity and efficiency.
  • Oversaw inventory control to support efficient returns management.
  • Managed daily operations to streamline reverse logistics processes.
  • Implemented safety protocols to ensure compliance in warehouse environments.
  • Trained staff on best practices for handling returned items.
  • Analyzed data to identify trends in return rates and operational efficiencies.

Director of Store Operations

Kroger
Bloomingdale, United States
04.2019 - 10.2020
  • Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Ensured standards for quality, customer service and health and safety were met.
  • Maintained inventory and ensured items were in stock and kept up with fluctuating supply and demand.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Oversaw daily store operations and ensured effective execution of company policies.
  • Managed staff scheduling and coordinated training for new employees.
  • Implemented inventory management systems to optimize stock levels.
  • Collaborated with merchandising teams to align product displays with marketing strategies.
  • Ensured compliance with local health codes regarding food handling safety practices.
  • Organized special events within stores that promoted brand awareness or increased foot traffic.
  • Established effective communication channels between stores and corporate headquarters staffs.
  • Resolved escalated customer complaints professionally while maintaining a positive relationship with customers.

District Operations Manager

J&G Preservation LLC
Chicago, Illinois
01.2019 - 08.2020
  • Company Overview: Responsible for company operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving customer issues and problems; completing audits; identifying trends; determining system improvements, implementing change.
  • Responsible for company operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving customer issues and problems, completing audits, identifying trends, determining system improvements, and implementing change.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Facilitated communication between corporate headquarters and local stores regarding changes in policy or procedure.
  • Reviewed and monitored district performance metrics on a regular basis to identify areas for improvement.

Co-General Manager

Walmart
Brooklyn Park, MN
04.2018 - 01.2020
  • Hired, trained and managed team of 300 associates, including evaluating performance and enforcing disciplinary actions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Processed shipments and maintained stock shelf organization.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw budgeting processes to maintain financial health of the store.
  • Analyzed sales data to identify trends and adjust operational strategies.
  • Conducted regular performance appraisals of employees.
  • Advised store management on issues related to staffing needs and training requirements.
  • Assisted in the development of operational plans to maximize profitability.

Store Manager

Lowes
Chicago, United States
07.2015 - 04.2018
  • Primary function as the Sales Manager is to oversee store specialty programs through effective delegation and management of work, employees, time, and resources, including securing appropriate staff coverage and assisting in the recruitment/selection processes of all specialists.
  • This also includes overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures.
  • Also responsible for increasing sales through order management and maximizing profit margins through forecasting, sales reports, store promotions/programs, and managing inventory.
  • Led a team of Sales Specialist to become the companies number One Comping and Penetration of the Commercial Business.
  • Managed both Inner City locations in Key Areas on the North and Southside of Chicago.

Store Manager

The Home Depot
Niles, United States
09.2009 - 08.2015
  • Promoted and developed 15 Assistant Managers while exceeding targeted sales by 15%.
  • Built and maintained effective relationships with peers and upper management.
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 250 sales associates, 16 team leaders and 5 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Increased sales volume by 10% in less than 2 years.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Proactively identified and solved complex problems, including service and profitability that impacted operations management and business direction.

Operations Manager

The Home Depot
Evanston, United States
07.2007 - 09.2009
  • Increased profits by 60% in one year through restructure of business line.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Worked directly with district asset protection and operational teams to achieve reduced shrink.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and rolled out new policies to help streamline processes.
  • Supervised a team of 5 area managers and 45 associates.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Reduced overtime by 12% by increasing productivity and decreasing stagnant work behaviors.

Damage Control man/Firefighter 2nd Class

United States Navy
Honshu Yokosuka, Japan
05.1998 - 06.2003
  • Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
  • Operated and maintained communications equipment.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Guided and coordinated unit's force protection programs to meet fleet requirements.
  • Helped gather field intelligence through reconnaissance operations such as Operation 911 and Fleet War Drill/ Sea Readiness.

Education

Bachelor of Science - Business Administration, Graphical Arts

Robert Morris University Illinois
Chicago, IL, United States

Certification

Lean Six Sigma Yellow Belt certified: summary highlights fundamental knowledge in process improvement, enabling individuals to support Lean Six Sigma (LSS) projects by assisting with data collection, process mapping, and identifying root causes of problems. Key skills include using tools like the 5 Whys for root cause analysis, the Pareto chart for data analysis, and performing basic data collection and analysis to aid Green and Black Belts. The summary should emphasize the practical application of these skills to enhance organizational efficiency and foster a culture of continuous improvement.

Accomplishments

  • Received 10 'exceed expectations' ratings on performance reviews.
  • Awarded two merit increases during the first 18 months of employment.
  • Created new departmental procedures manual.
  • Assessed organizational training needs.
  • Promoted to Key Holder after 6 months of employment with The Home Depot.
  • Managed a store that exceeded company expectations in every category nine consecutive quarters.
  • Recruited 5 successful new managers within one year.
  • Trained and developed 4 Store Managers within one year.
  • Increased sales by 10% by coaching department managers on new merchandising standards.
  • Awarded and recognized for growing profits while reducing shrink on an average of 25-30 basis points five consecutive years.

Awards

  • Awarded Multiple Executive awards and Bonuses for Top Lines Sales and Shrink Reduction.
  • Drove bottom Line Profit 25% to 30 BPS 5 consecutive years in a row through Operational Efficiency.

Military Experience

Damage Controlman/Firefighter 2nd Class, 06/01/98, 05/01/07, Norfolk, VA

Timeline

Senior Operations Manager

Amazon
10.2021 - Current

Area Operations Manager

Amazon Reverse Logistics
10.2020 - 10.2021

Director of Store Operations

Kroger
04.2019 - 10.2020

District Operations Manager

J&G Preservation LLC
01.2019 - 08.2020

Co-General Manager

Walmart
04.2018 - 01.2020

Store Manager

Lowes
07.2015 - 04.2018

Store Manager

The Home Depot
09.2009 - 08.2015

Operations Manager

The Home Depot
07.2007 - 09.2009

Damage Control man/Firefighter 2nd Class

United States Navy
05.1998 - 06.2003

Bachelor of Science - Business Administration, Graphical Arts

Robert Morris University Illinois

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