Jason Martin
Atlanta,GA
Summary
Performance driven manager highly skilled in Quality Assurance, with over 20 years of experiences in aviation ground operations. Seeking new opportunities where I can assist with overseeing the recruitment and training of employees, along with the improvement of operations. Skilled at developing initiatives for compliance through analyzing data, identifying critical issues, and implementing effective plans to ensure correct and effective compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Airport Terminal Services
01.2020 - Current
- Record, analyze and distribute statistical information that supports report findings
- Act as a catalyst for change and improvement in company performance and quality
- Establish product specifications and quality attributes to validate quality processes
- Collect, analyze, and summarize information to prepare quality documentation and reports about trends, failed processes, stability studies, corrective actions, recalls and revalidation's
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Created reports detailing results from inspections, tests, investigations., that were used by senior management for decision making purposes.
- Establish requirements to meet the quality assurance financial objectives and prepare an annual budget to meet those expectations
- Contribute information and analysis to strategic plans and reviews to achieve quality assurance operational objectives
- Oversee sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, and implement testing and inspection of materials needed for day-to-day operations
- Supported QMS documentation at the site and in office setup.
General Manager
Airport Terminal Services
01.2017 - 01.2020
- Managed business partnerships over $30.2m in contracts
- Managed a staff of 150 employees
- Planned and controlled a $2.3M annual budget
- Reviewed and analyzed financial pro formulas, recommended budget cuts that reduced the overall budget requirement by 12% year-over-year
- Built effective business partnerships with outside contractors and organizations
- Resolved all internal and external regulatory matters and developed a strategic plan that assured success in achieving top station and company performance metrics.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Ramp Manager
Airport Terminal Services
01.2015 - 01.2017
- Coordinated workload of Shift Managers, Baggage Manager, Supervisors, and Ramp Agents
- Developed strategies to increase efficiencies resulting in increased savings and production
- Maintained budgetary control of staffing and overtime
- Facilitated hiring, trained, coaching, discipline, dismissal, and employee reviews
- Facilitated monthly Leadership, Manager, Safety, Commissary, Inventory, and Baggage meetings
- Acted as liaison between various contracts with business partners and airport personnel.
Education
Skills
- Excel
- Power Point
- Power BI
- IAuditor
- SharePoint
- Sales Force
- Project Management Systems
- Agile Methodology
- Knowledge of auditing systems
- Project Management
- Work Planning and Prioritization
- Operation Monitoring
- Quality Standards Determination
- Audit Coordination
- Risk Analysis and Mitigation
- Policy Reinforcement
- Quality Systems
- Internal Audits
- Attention to Detail
- Quality assurance experience
- Trend Analysis
- Regulatory Compliance
- Employee Training
- QA reporting
- Best Practices
Leadership Experience
- Volunteer Basketball Coach
- Youth Mentor
- Board Member- 100 Black Men Organization/Foundation
- Diversity Equity and Inclusion
References
Available upon request.
Certification
- ISO 9001
Timeline
Quality Assurance Manager
Airport Terminal Services
01.2020 - Current
General Manager
Airport Terminal Services
01.2017 - 01.2020
Ramp Manager
Airport Terminal Services
01.2015 - 01.2017