Microsoft Office Suite
Jason Martin
ER Unit Coordinator
Rochester,NH
Summary
Highly skilled and enthusiastic customer service professional with more than 25 years of experience in inpatient and outpatient healthcare operations. Successfully oversees coordination of staff, patients, and ancillary services with expert skills in multi-tasking, time management, and problem-solving. Contributes to a fast-paced, metric-driven healthcare environment through daily and ongoing performance improvement measures.
Overview
27
27
years of professional experience
Work History
ER Unit Coordinator
Frisbie Memorial Hospital
Rochester, NH
03.2020 - Current
- Coordinates clinical and non-clinical services for patient care in a metric-driven environment.
- Identifies and facilitates resolution of ER operational/safety concerns within the scope of my practice independently, collaborating with house supervisor/CNC or charge nurse/director of ER to resolve complex problems.
- Manages average of 30 event reports for performance improvement/process improvement monthly.
- Answers telephone calls to offer ER information, answer questions, and direct calls to providers, staff, patients, and patient family members to coordinate care between providers, specialty physicians, nursing staff, and ancillary care services.
- Manages medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensures prompt response from specialized personnel.
- Demonstrates adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Handles confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Prioritizes safe care for patients, behavioral health patients, staff and visitors.
- Receives physicians, patients, and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Monitors and orders office supply inventory, analyzing usage patterns and requisitioning supplies.
- Trains new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
Diet Office Representative
Wentworth-Douglass Hospital
Dover, NH
04.2008 - 02.2020
- Processed and organized information between 80-120 patient admissions, discharges, transfers, and diet orders.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Provided clerical support by handling range of routine and special requests for clinical nutrition manager, director, and dietetic staff. Coordinated clinical nutrition care communication between nursing, dietitians, and providers.
- Modernized clinical nutrition documentation under supervision of clinical nutrition manager.
- Completed clerical tasks such as filing, copying, and requisition of supplies.
- Assisted registered dietitians with patient clinical nutrition education.
- Preceptor for new employees.
- Active member of patient experience committee.
- Support team member for transition to new EMR (EPIC).
Dietary Aide/Diet Office Representative
York Hospital
York, ME
11.1997 - 11.2007
- Processed and organized information on 40-60 patient admissions, discharges, transfers, and diet orders using paper CARDEX system.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Coordinated clinical nutrition care between nursing, dietitians, and providers.
- Completed clerical tasks such as filing, copying, and requisition of supplies.
- Active member of employee engagement committee.
- Core team member that implemented patient room service.
- Core support team member for transition to new EMR (MEDHOST).
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Meals on Wheels Assistant.
- Dining room worker, serving staff and community members.
- Evening supervision of department staff.
- Daily cash reconciliation.
Education
Some College (No Degree) - Health Information Management
York County Community College
Wells, MEAssociate of Applied Science - Associates Computer & Information Sciences
York County Community College
Wells, ME05.2004
Skills
- Process Improvement
- Metric Management
- Managing Unit Operations
- Medical Terminology
- Efficiency Improvement
- ER Supplies and Inventory
- Patient Flow Management
- Records Management
- Patient Unit Reception
- Performance Improvement
- Microsoft Office Suite
Quote
"Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma-which is living with the results of other people's thinking. Don't let the nose of others' opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition."
Steve Jobs
Software
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time off401k matchWork-life balanceAffiliations
- American Red Cross Basic Life Support
Certification
American Red Cross Basic Life Support
Timeline
ER Unit Coordinator
Frisbie Memorial Hospital
03.2020 - Current
Diet Office Representative
Wentworth-Douglass Hospital
04.2008 - 02.2020
Dietary Aide/Diet Office Representative
York Hospital
11.1997 - 11.2007
Some College (No Degree) - Health Information Management
York County Community College
Associate of Applied Science - Associates Computer & Information Sciences
York County Community College
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