Jason Martinez
Ennis,TX
Summary
Dynamic IT Manager with over 20 years of experience in managing IT infrastructure and developing policies to drive operational efficiency. Expertise in system configuration, problem-solving, and providing exceptional technical support to users, ensuring seamless operations and robust security measures.
Overview
25
25
years of professional experience
Work History
IT Manager
Trac-Work, Inc.
Ennis, TX
03.2005 - Current
- Managed IT infrastructure and ensured system reliability for client operations.
- Developed IT policies to enhance operational efficiency and compliance.
- Managed server performance and reliability for critical business applications.
- Configured and maintained network infrastructure to ensure optimal connectivity.
- Implemented security protocols to protect sensitive data from unauthorized access.
- Provided technical support to users, resolving issues efficiently and effectively.
- Created user accounts and managed access rights for users.
- Configured and maintained system hardware, software and network components.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Oversaw storage management, data migration, backups and drive replacements.
Desktop Support Engineer
ExxonMobil
Dallas, TX
03.2004 - 03.2005
- Provided technical support for desktop hardware and software issues.
- Diagnosed and resolved connectivity problems on networked devices.
- Conducted routine maintenance on desktops to ensure optimal performance.
- Assisted users in understanding software functionalities and features.
- Provided technical assistance to users in person, via phone or email.
- Installed, configured and maintained computer hardware, software and peripherals.
- Resolved printer problems remotely or onsite as needed by users.
- Diagnosed and resolved hardware and software issues efficiently.
- Participated in IT projects related to desktop support services.
Desktop Support Engineer
Texas Instruments
Dallas, TX
06.2001 - 05.2004
- Provided technical support for desktop hardware and software issues.
- Diagnosed and resolved connectivity problems on networked devices.
- Installed and configured operating systems and applications for users.
- Conducted routine maintenance on desktops to ensure optimal performance.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Diagnosed and resolved hardware and software issues efficiently.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Attended customer service meetings to address any ongoing issues or concerns.
Education
Associate of Science -
Remington College
Dallas, TX10-2000
Skills
- Server management
- Network administration
- System configuration
- Technical support
- Problem solving
- Computer proficiency
- Effective communication
- Cybersecurity management
Timeline
IT Manager
Trac-Work, Inc.
03.2005 - Current
Desktop Support Engineer
ExxonMobil
03.2004 - 03.2005
Desktop Support Engineer
Texas Instruments
06.2001 - 05.2004
Associate of Science -
Remington College