Jason Martinson
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills. Collaborative and committed to addressing social issues to improve the quality of life in marginalized communities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Goodwill Ambassador
Emerald Leaf
01.2021 - Current
- Promoted positive client relations and exceptional client service by demonstrating a friendly, caring, positive attitude and communications.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at events, promoting mission, values and education.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Safeguarded vital patient information from loss or damage.
Founder & Director of Operations
Karmaceuticals
01.2009 - 01.2020
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Connected clients to valuable community resources such as housing assistance programs or mental health counseling services for improved stability and wellbeing.
- Navigated constantly changing rules and regulations effectively and efficiently.
- Empowered clients with the tools needed to improve their quality of life significantly utilizing a thorough knowledge of public benefits programs and the complex application processes.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
- Created safe spaces where clients could discuss sensitive topics openly without fear of judgment or criticism.
Portfolio Management
P. Scott Lowery Law Firm
01.2007 - 01.2009
- Analyzed struggling clients' financial status, credit and property evaluations to determine the optimal path to improve credit score and account status.
- Provided resources and expertise for credit repair to clients experiencing life altering circumstances.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
- Played a pivotal role in resolving complex customer disputes related to financial agreements, ensuring a satisfactory resolution for both parties involved.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive resolutions for clients currently experiencing financial hardship.
- Obtained and reviewed credit reports, credit references and financial statements to provide credit repair strategies and resources.
- Enhanced client well-being by conducting comprehensive assessments and developing tailored planning.
Portfolio Management
Centrix Financial
01.2005 - 01.2007
- Streamlined processes for efficient portfolio management, leading to improved performance.
- Strengthened client relationships by providing personalized financial advice and comprehensive portfolio management.
- Assisted clients in achieving financial goals through proactive situational and credit analysis.
- Performed outreach activities in underserved communities, raising awareness about social work services and reducing barriers to access.
- Provided exceptional client service dedicated to restoring positive loan status and assisting clients in need of public benefits.
- Strong technical skills including experience handling requests for additional information from both external and internal sources.
- Developed the ability to navigate an agile environment fluidly between departments, regulations, teams and circumstances.
Skills
- Develop New Program Procedures
- Positive Team Development
- Enhanced Customer Service
- Project Management
- Strategic Email Campaigns
- Client Engagement
- Social Media Management
- Research and Analysis
- Community Relations
- Assessment and Evaluation
- Self-Care Strategies
- Client Advocacy
- Client Needs Assessments
- Community Outreach
- Data Analysis
- Detail Oriented
- Recruiting/Hiring
- Family Dynamics Understanding
- Multicultural Competence
- Budget Administration
Certification
IT Security Foundations: Core Concepts Certificate
IT Security Foundations: Operating System Security Certificate
IT Security Foundations: Network Security Certificate
Google Analytics Essential Training Certificate
Online Marketing Foundations Certificate
CBO Business Foundation Certificate
MED Social Equity Designation
TIPS Certificate
Food Handler Certificate
Private Pesticide Applicator License
Languages
Spanish
Professional Working
Timeline
Goodwill Ambassador
Emerald Leaf
01.2021 - Current
Founder & Director of Operations
Karmaceuticals
01.2009 - 01.2020
Portfolio Management
P. Scott Lowery Law Firm
01.2007 - 01.2009
Portfolio Management
Centrix Financial
01.2005 - 01.2007
IT Security Foundations: Core Concepts Certificate
IT Security Foundations: Operating System Security Certificate
IT Security Foundations: Network Security Certificate
Google Analytics Essential Training Certificate
Online Marketing Foundations Certificate
CBO Business Foundation Certificate
MED Social Equity Designation
TIPS Certificate
Food Handler Certificate
Private Pesticide Applicator License