Jason Martinson
Akron,OH
Summary
Resourceful Flight Attendant known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Detroit, Michigan
11.1996 - Current
- Check safety equipment, food, and beverages, and aircraft cabin prior to boarding. Ensure FSR is correct.
- Pre flight briefing with Flight Attendants and Pilots as well as ACS.
- Review GST for special request passengers,
- Anticipate and fulfill passengers needs.
- Thorough understanding of Delta’s current Flight Plan and Rules Of The Road
- Always remain situationally and culturally aware.
- Complete SRS and FACTS reports when needed and in time requested.
- Attend and successfully complete annual recurrent training as well as quarterly CBTS
- Deliver consistent on board service per Delta standards everyday, every flight.
- Encourage teamwork, communication and camaraderie.
- Familiar with and refreshed every 18 months with first aid and care.
- Flew as on board leader on both domestic and international flights as Purser.
- Ability to handle non cooperative and challenging situations while on board the aircraft.
- Familiar with international paperwork and procedures.
Assistant Store Manager/Sales Associate
Eddie Bauer
Akron, Ohio
02.2005 - 08.2010
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Responsible for scheduling sales associates bi weekly schedules.
- Received payments for merchandise purchased as well as returns from in store on online sales.
- Met and exceeded store daily,weekly and monthly goals, per company expectations.
- Diplomatically and professionally handled non compliant employees.
- Coached and encouraged sales associates with their performance.
Education
Some College (No Degree) - Music
Kent State University
Kent, OHSome College (No Degree) - Music
Brevard College
Brevard, NCSkills
- Passenger support
- Passenger service
- Flight safety
- Amenities distribution
- Preflight briefings
- Passenger safety management
- Medical intervention
- Issue resolution
- Boarding coordination
- Adult AED and CPR
- Professional appearance
- Passenger guidance
- Safety procedures
- Emergency care
- Guest services
- Public speaking
- Company culture and values
- Turbulence management
- Company policy adherence
- Time management
- Aviation regulations
- Public interaction
- Crew coordination
- Cultural awareness
- Marketing
- Emergency procedures
- Stress management
- Airline operations
- Training and coaching
- Passenger assistance
- Conflict mediation
- Reliability and punctuality
- Administrative tasks
- Brand promotion
- Strong work ethic
- Hospitality service expertise
- Leadership qualities
- Customer service
- Safety briefings
- FAA regulations
- Aircraft operations support
- Teamwork and cooperation
- Food and beverage preparation
- Meal service
- First aid
Timeline
Assistant Store Manager/Sales Associate
Eddie Bauer
02.2005 - 08.2010
Flight Attendant
Delta Air Lines, Inc
11.1996 - Current
Some College (No Degree) - Music
Kent State University
Some College (No Degree) - Music
Brevard College