Jason Mateo
Clarksville,TN
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Stocker
Bills Package Store
Clarksville, TN
02.2024 - Current
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Verified pricing accuracy on shelves against invoices from vendors.
- Provided customer service by answering questions about product location, price and availability.
Lead Teller
Keybank
West Springfield, MA
05.2022 - 11.2023
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Kept teller window areas clean, organized and fully stocked.
- Reduced errors by double checking transactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed currency transaction reports for foreign currency.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Handled daily team scheduling and properly staffed shifts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Reported daily averages and shortages to operations department.
Mobile Expert
T-Mobile
Westfield, MA
01.2022 - 05.2023
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Overnight Manager
Cumberland Farms
West Springfield, MA
09.2019 - 11.2021
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Processed gas and amenities payments.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Prepared daily records of food and gas sales and balanced register drawers.
- Sold store items and vehicle services to customers.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Refilled outdoor window maintenance stations with cleaning supplies and cleaning items.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Answered customers' questions and addressed complaints in person and via phone.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Provided customers with information about local roads or highways.
- Ordered stock and priced and shelved incoming goods.
CSR
Family Dollar
Westfield, MA
06.2018 - 07.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Overnight Team Lead
Walmart
Westfield, MA
03.2016 - 03.2018
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Followed staffing strategies to achieve production goals.
- Rotated through series of different stations based on team needs.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Cashier/Produce Clerk
Price Rite Supermarkets
Westfield, MA
04.2015 - 01.2016
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Rotated stock to maintain freshness.
- Handled money according to company policy.
- Trained new employees in policies and procedures.
- Calculated and counted change quickly.
- Provided receipts to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed refunds for worn, damaged and broken merchandise.
- Helped customers find specific products, answered questions and offered product advice.
Marketer
Liberty Tax Service
Westfield, MA
03.2014 - 04.2015
- Implemented initiatives to increase brand awareness and engagement with target audience.
Education
GED -
STCC
Springfield, MA05.2016
Skills
- Customer Service
- Cash Handling Accuracy
- Opening and Closing Procedures
- Staff Supervision
- Check Verification
- Issue Resolution
- Counterfeit Detection
- Vault Security
- Training and Development
- Fraud Detection and Prevention
- Problem-Solving
- Verbal and Written Communication
- Attention to Detail
- Relationship Building
- Bank Deposits
- Sound Mixing Expertise
- Studio Recordings
- Musical Composition
- Music Editing
Achievements
- Red Key Award
- Promoted to management within 3 months of working
- 10,000 streams on a personally created song
- Recognized by upper management for continuously being early on operational deadlines for a one year period
- Awarded points for continuously meeting sales goal
- Recognized for being top 10 in the company for Branch Promoter Score. (Client satisfaction)
Timeline
Stocker
Bills Package Store
02.2024 - Current
Lead Teller
Keybank
05.2022 - 11.2023
Mobile Expert
T-Mobile
01.2022 - 05.2023
Overnight Manager
Cumberland Farms
09.2019 - 11.2021
CSR
Family Dollar
06.2018 - 07.2019
Overnight Team Lead
Walmart
03.2016 - 03.2018
Cashier/Produce Clerk
Price Rite Supermarkets
04.2015 - 01.2016
Marketer
Liberty Tax Service
03.2014 - 04.2015
GED -
STCC