Jason Matthews
Tallahassee,Florida
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Technical Analyst
HCA Florida Capital Hospital
03.2023 - Current
- Promptly resolved technical issues for staff to minimize downtime.
- Designed and delivered training classes to diverse audience with varied skill levels.
- Conducted exploratory analysis on sales data to monitor sales operations.
- Provided technical and functional recommendations based on project requirements.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Identified system issues and recommended changes to close system holes.
- Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Installed, tested and documented result for new software packages, technologies and tools.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Project Manager
HCA Mountain Division - ITG
05.2022 - 03.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
Technical Analyst II
HCA Mountain View Hospital
02.2021 - 05.2022
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Installed, tested and documented result for new software packages, technologies and tools.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Promptly resolved technical issues for staff to minimize downtime.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
Behavioral Health Technician
Provo Canyon Behavioral Hospital
04.2019 - 02.2021
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily [Type] reports to management.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assessed patient progress and reported changes to supervising physician.
- Assisted in development of therapeutic activities for patients.
- Organized recreational activities to assist in patient recovery.
- Counseled and mentored clients on substance use and life choices.
Master Systems Technician
Brigham Young University
07.2014 - 04.2019
- Installed and wired system devices using standard product setup and electrical knowledge.
- Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
- Used multimeters for volt and OHM readings and circuit analysis.
- Submitted daily paperwork to record completed jobs and related information.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Hooked up systems to specified panel mountings of particular devices.
- Analyzed blueprints and drawings for job site planning.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Followed fire and electrical codes for safe and proper system installation.
- Explained to customers and demonstrated how specific system works.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Estimated numerical length of runs during new service installations.
- Implemented operational timelines for service shut-offs to be observed.
Senior Technician
UPS
08.1996 - 07.2014
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new systems and parts with efficient approach.
- Diagnosed problems with [Type] machines by applying technical knowledge and troubleshooting skills.
- Tested components and systems to evaluate performance and identify concerns.
- Repaired components, systems and machines to control costs.
- Drafted preventive maintenance schedule to support equipment longevity.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Applied critical thinking and research to address complex issues.
- Maintained quality assurance and customer satisfaction objectives.
- Researched and implemented new technologies and equipment.
Education
Bachelor of Science - Information Technology
University of Phoenix
Provo, UT06.2005
Skills
- Production Work
- Customer Needs Assessments
- Technical System Improvements
- Technical Documentation
- Technical Project Management
- Diagnosis and Troubleshooting
- Hardware and Software Installation
- Network Technology
- Project Management
- Network Maintenance
- Technical Integration
- Customer Data Integration
- IT Best Practices
- Administering Networks
- Performance Tracking
- Problem Identification
- Technical Drawings
- Computer Technology
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Thai
Limited Working
Timeline
Senior Technical Analyst
HCA Florida Capital Hospital
03.2023 - Current
Project Manager
HCA Mountain Division - ITG
05.2022 - 03.2023
Technical Analyst II
HCA Mountain View Hospital
02.2021 - 05.2022
Behavioral Health Technician
Provo Canyon Behavioral Hospital
04.2019 - 02.2021
Master Systems Technician
Brigham Young University
07.2014 - 04.2019
Senior Technician
UPS
08.1996 - 07.2014
Bachelor of Science - Information Technology
University of Phoenix
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