Jason M. Candila
Rockville
Summary
An aspiring IT professional with a year of IT experience working with big clients to provide quality security, cabling, and helpdesk solutions. Has worked for a small IT company that is only growing stronger due to an effective and skilled team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Helpdesk Technician, Assistant Consultant
C Corp Consulting
12.2024 - Current
- Operating Systems: Windows 10 / 11, macOS (basic support)
- Hardware & Devices: Desktop and laptop deployment, Peripheral setup (printers, monitors, scanners), Cabling and device wiring, Workstation imaging and setup
- Networking: Basic TCP/IP networking, Wired and wireless network setup, Router and switch connectivity, Wireless access point installation, Basic network troubleshooting
- Security Systems: Surveillance cameras (IP cameras), Access control systems, Keycard scanners, ButterflyMX systems
- Telecommunications: VoIP phone system installation and configuration, Office phone system setup
- User Support & IT Operations: Helpdesk support, Hardware and software troubleshooting, User profile and data migration, On-site and remote IT support, Device provisioning and deployment
- Smart Home & IoT: Wireless access points, Smart home networking, IoT device installation and configuration
Delivery Driver, Retail Sales Associate
Advance Autoparts
06.2024 - 01.2025
- Technical Support & Software Navigation: Proficient in using proprietary company software to search for product information, process transactions, and assist customers efficiently.
- Customer Service & Communication: Provided excellent customer support both in person and over the phone, troubleshooting product-related concerns and guiding informed purchasing decisions.
- Technical Assistance: Performed basic installation and diagnostic analysis of car functions, demonstrating problem-solving and technical proficiency.
Education
Bachelors of Science - Information Science
University of Maryland, College Park
College Park, MD05-2025
Skills
- Application support
- Desktop support
- Troubleshooting Skills
- User Guidance
- Hardware diagnostics
- Network diagnostics
- Verbal and written communication
- Application installations
- Problem Solving
- Analytical thinking
- Detail Oriented
Certification
Comptia Network+: In-progress
Timeline
Helpdesk Technician, Assistant Consultant
C Corp Consulting
12.2024 - Current
Delivery Driver, Retail Sales Associate
Advance Autoparts
06.2024 - 01.2025
Bachelors of Science - Information Science
University of Maryland, College Park