Jason McFarlane

• Guide and progress customers through their experience by executing key activities like vehicle selection, finance applications, extended service plan explanations, etc
• Ensure a seamless transition from online to in-store purchasing, Meets and Exceed Individual Sales Goals and Quota activities
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Enhanced communication among team members, fostering a collaborative and supportive work environment.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Negotiated contracts with prospective clients, securing favorable terms for both parties involved.
• Overcame objections during negotiations using persuasive communication skills that resulted in mutually beneficial agreements.
• Contributed to the development of sales strategies by sharing insights from client interactions and market trends analysis.
• Coordinated with other departments to ensure seamless order fulfillment processes for clients'' satisfaction.

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• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Created, maintained and updated filing systems for paper and electronic documents.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.