JASON M CHRYSTIE
Orlando,FL
Summary
Proven property management professional with a track record of enhancing tenant satisfaction and maintaining high occupancy rates for Orlando Equity. Skilled in lease negotiations and property inspections, with a strong focus on customer service and organizational excellence. Demonstrated ability to streamline operations and improve service delivery, ensuring compliance with fair housing laws.
Overview
8
8
years of professional experience
Work History
Assistant to the Property Manager
Orlando Equity
02.2017 - Current
- Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
- Performed market research to stay informed on industry trends and local rental rates, aiding in strategic decision-making processes for leasing initiatives.
- Contributed towards reducing vacancy rates by conducting apartment showings that highlighted features appealing to potential renters.
- Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
- Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Implemented improvements to tenant amenity spaces, enhancing overall resident experience and satisfaction levels.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout the year.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Being a Condo Association help do prooerty walks to ensure the building maintenance handled leases for the non managed rental units. Also started new procedures for new owners or tenants to where we now do a move in orientation prior to move in. I also live on property so handle the after hour emergency calls that come through.
Education
Diploma - Business
Tolman High School
Pawtucket, RI05.1990
Skills
- Customer service focus
- Strong Organization
- Rent collection
- Building inspections
- Real estate knowledge
- Maintenance Coordination
- Knowledge of fair housing laws
- Property management software proficiency
- Customer service-focused
- Lease Renewals
- Tenant relations
- Property Inspections
- Tenant and eviction laws
- Property tours and inspections
- Property Management
- Leasing and sales
- Grounds Maintenance
- Multi-family property management
- Apartment Maintenance
- Maintenance knowledge
- Staff Management
- Maintenance Scheduling
- Preventive Maintenance
- Preparing property agreements
- Administrative Support
- Valid State Name driver's license
- Payment Collection
- Building operations
- Database Management
- Customer Service
- Fast Learner
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Clear Communication
- Critical Thinking
- Customer and client relations
- Adaptability and Flexibility
- Relationship Building
- Decision-Making
- Office Administration
- Microsoft Office
- Data Entry
- Team building
- Office Management
- Self Motivation
- Database entry
- Excel spreadsheets
- Invoice Processing
- Scheduling and calendar management
- Appointment Scheduling
- Professionalism
- Administrative Procedures
Timeline
Assistant to the Property Manager
Orlando Equity
02.2017 - Current
Diploma - Business
Tolman High School