Jason McKinley
Covington,KY
Summary
Dynamic professional with extensive experience as a Street Outreach Service Coordinator at Welcome House, excelling in client advocacy and community resource expertise. Proven ability to enhance service delivery through effective problem-solving and relationship building, ensuring timely support for individuals in need. Committed to fostering collaboration and maintaining accurate records for optimal service outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Street Outreach Service Coordinator
Welcome House
09.2024 - Current
- Assisted in coordinating service requests and scheduling appointments for clients.
- Provided support in managing customer inquiries and resolving issues effectively.
- Maintained accurate records of client interactions and service outcomes.
- Collaborated with team members to streamline communication processes.
Daytime Navigation Coordinator
Emergency Shelter of NKY
04.2023 - 08.2024
- Coordinated daily operations to ensure efficient shelter management and service delivery.
- Monitored client intake processes, ensuring accurate documentation and timely assistance.
- Collaborated with community organizations to streamline resource allocation for clients in need.
3rd Shift Team Leader /Shift Supervisor
Emergency Shelter of NKY
08.2022 - 04.2023
- Oversaw nightly operations, ensuring compliance with safety and shelter protocols.
- Managed team performance, fostering collaboration and maintaining high morale among staff.
- Conducted training sessions for new employees, enhancing onboarding efficiency and knowledge retention.
3rd Shift Advocate
Emergency Shelter Of Nky
09.2020 - 08.2022
- Supported clients in crisis situations, providing immediate emotional and practical assistance.
- Coordinated resources and services for individuals experiencing homelessness, ensuring access to essential support.
Education
High School Diploma -
Simon Kenton High School
Independence, KY05-1994
Skills
- Telephone communication
- Accurate recordkeeping
- Team leadership
- Goal setting
- Individualized service plans
- Service monitoring and evaluation
- Needs assessment
- Community resource expertise
- Ongoing client support
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Multitasking
- Task prioritization
- Relationship building
- Excellent communication
- Client advocacy
- Notetaking and documentation
Certification
Certified Adult Peer Support Specialist
Timeline
Street Outreach Service Coordinator
Welcome House
09.2024 - Current
Daytime Navigation Coordinator
Emergency Shelter of NKY
04.2023 - 08.2024
3rd Shift Team Leader /Shift Supervisor
Emergency Shelter of NKY
08.2022 - 04.2023
3rd Shift Advocate
Emergency Shelter Of Nky
09.2020 - 08.2022
High School Diploma -
Simon Kenton High School