Jason McManamen
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
13
13
years of professional experience
Work History
Implementation Project Manager
Paycom
05.2024 - Current
- Defined project scope, goals, deliverables, and success criteria in collaboration with stakeholders and executive leadership.
- Developed detailed project plans, timelines, and resource allocation using tools such as Microsoft Project, or Jira.
- Managed risk assessments, issue tracking, and change management throughout the project lifecycle.
- Ensured clear communication with stakeholders through weekly reports, stand-up meetings, and executive briefings.
- Identifies process improvements and builds successful relationships with C-level executives and HR personnel
Director of Retail
Wash Fox
10.2023 - 03.2024
- Oversaw day-to-day operations of multiple Wash Fox locations & employees (including general managers, assistant general managers, shift leads and attendants)
- Responsibilities included payroll, employee scheduling, interviewing, hiring, maintaining supply/inventory, ordering supplies/equipment, basic equipment inspection, troubleshooting of equipment/technology issues, employee assessment/reviews, and onboarding/training of all new employees
- Developed and implemented training plans for each individual role
- Created a new employee structure to assist with smooth operations
- Coached team members on membership sales to enhance company revenue
- Grew member conversion rate
- Developed standard operating procedures for all aspects of the business
- Collaborated with professional marketing team to implement new marketing campaigns and promotions across the sites
- Supported all aspects of customer experience and customer relationships (including conflict navigation, situation rectification, implementation of customer feedback, and incorporating innovative measures to improve site reviews)
Store Manager
Starbucks
01.2018 - 10.2023
- Lead a high-volume Drive Thru store in Denver, CO with yearly sales exceeding $3 million.
- Lead a team of 30+ partners at the Colorado and Virginia location in Denver.
- Duel-managed multiple locations in the Denver/Aurora area to support district 146 over a two-year period
- Certified Store Manager Trainer - successfully trained 3 store managers.
- Successfully implemented company programs and action plans that met operational standards and improved overall customer service and customer experience
- Focused on influencing peers by supporting district with partner planning to make sure all stores were staffed with the right partners
- Ranked #1 in total weekly transactions
- Ranked top 3 in the Denver area in peak order readiness, all-day order readiness, and weekly sales
- Tasked with employee hiring and scheduling, inventory management, and escalation of issues and ideas that increased store profitability (including innovative ideas on managing food waste)
- Top 5 customer experience score in the Seattle area based on customer surveys
Assistant Store Manager
Starbucks
01.2018 - 01.2019
- Responsible for the daily operations of several Seattle based stores with a combined yearly income of ~$3.5M
- At these stores, yearly sales ranged from ~$780,000 at the lower volume community store (Columbia City Starbucks) to $2.8M at a higher volume drive through (Elliot Avenue Starbucks)
- Successfully completed the Starbucks Corporation management training program
Mens Basketball Team
University of Wyoming
08.2012 - 08.2017
- Team captain in 2016 and 2017
- Balanced a 40+ hour week consisting of practices, games, study sessions, traveling, and individual training sessions, while being enrolled as a full-time student with a dual major
Education
Master of Business Administration (MBA) -
University of Wyoming
Laramie, Wyoming08-2022
Business Management -
University of Wyoming
Laramie, Wyoming08-2017
Business Marketing -
University of Wyoming
Laramie, Wyoming08-2017
Skills
- Excellent leadership
- Team Building
- Interpersonal & communication
- Problem-solving
- Strong Work Ethic
- Coaching
- Relationship building
- Change management
- Project management
- Stakeholder partnerships
- Technology - Microsoft Office (including Teams, OneDrive, PowerPoint, Word, Excel, Outlook
- Technology - Zoom
Timeline
Implementation Project Manager
Paycom
05.2024 - Current
Director of Retail
Wash Fox
10.2023 - 03.2024
Store Manager
Starbucks
01.2018 - 10.2023
Assistant Store Manager
Starbucks
01.2018 - 01.2019
Mens Basketball Team
University of Wyoming
08.2012 - 08.2017
Master of Business Administration (MBA) -
University of Wyoming
Business Management -
University of Wyoming
Business Marketing -
University of Wyoming
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