Train Service Supervisor
New York City Transit Authority
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored operating personnel performance and gave feedback when necessary.
- Evaluate employee for Fitness for Duty and compliance.