Jason Mendes
Brockton,MA
Summary
Dynamic professional with a robust background in public health and customer service, notably with the USAF. Excelled in developing culturally-sensitive programs and enhancing data accuracy, showcasing strong problem-solving and teamwork skills. Achieved significant improvements in community engagement and infectious disease control, demonstrating a commitment to health standards and efficient service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Public Health Technician
USAF
01.2020 - 05.2024
- Assisted in the development of culturally-sensitive public health programs, increasing community engagement and participation.
- Facilitated cross-agency collaboration for effective outbreak response efforts, ensuring timely containment of infectious diseases.
- Enhanced data accuracy for public health surveillance systems through meticulous data collection, entry, and analysis.
- Supervised and monitored health surveillance activities.
- Monitored emerging infectious disease trends through rigorous surveillance efforts, identifying potential risks to population health early on.
- Educated health care providers on prevention of disease and health promotion.
- Conducted surveys and compliance investigations to determine compliance with health and safety standards.
Amazon Delivery Driver
Urban Mobil Now, LLC
12.2018 - 01.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Front Desk Associate
City Realty Group
05.2016 - 11.2018
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Security Officer
House of Blues Entertainment
04.2016 - 09.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Premium In-seat Runner/Server
Aramark
04.2015 - 08.2016
- Participated in regular team meetings to discuss ways to improve service quality, streamline processes, and boost overall guest satisfaction.
- Collaborated with kitchen staff, facilitating accurate order placement and prompt food preparation.
- Provided excellent service to patrons, ensuring positive dining experiences and repeat business.
- Organized trays filled with various menu items while efficiently navigating through crowded spaces without any spills or mishaps.
Education
No Degree - Network And System Administration
Bunker Hill Community College
Charlestown, MASkills
Occupational Health Standards
Environmental Health Monitoring
Nutrition counseling
Data collection techniques
Community health assessment
Food Safety Inspections
Immunization Program Management
Disease Control
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- OSHA Certified
Languages
Portuguese
Full Professional
Spanish
Limited Working
Timeline
Public Health Technician
USAF
01.2020 - 05.2024
Amazon Delivery Driver
Urban Mobil Now, LLC
12.2018 - 01.2019
Front Desk Associate
City Realty Group
05.2016 - 11.2018
Security Officer
House of Blues Entertainment
04.2016 - 09.2018
Premium In-seat Runner/Server
Aramark
04.2015 - 08.2016
No Degree - Network And System Administration
Bunker Hill Community College