Jason Michael Cowey
Liberty Hill
Summary
Goal oriented, dedicated professional, who is a highly motivated self-starter, and decision-maker. Superior customer service, teamwork, organizational and administrative skills. Excellent verbal and written communications with strong interpersonal skills at all levels. Possesses versatile skills in project management, problem-solving, and collaboration. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Snr Supply Chain Advisor EOL & Special Projects
Dell Incorporated
06.2016 - Current
- Custom analysis using a variety of methods to calculate last time buy quantities
- Responsible for all AI GPU analysis including NVIDIA & AMD
- Present high dollar case analysis to management for approvals on cases over $100K
- Using Baxter Prophet planning tool to determine how much material is needed for life of part
- Work with planners, supply chain managers, and management to ensure alignment on part quantities
- Commodities responsible for: Storage, Servers, Workstations, GPU, Graphics cards, Hard Drives
- Work with engineering and supply chain managers to ensure no way to avoid last time buy via a sub or alternative supplier
- Team Mentor and SME for all custom analysis and special projects
Snr Supply Chain Advisor New Products
Dell Incorporated
02.2013 - 06.2016
- Responsible for all Alienware / XPS portables new product launches
- Plan and release purchase orders to secure materials and services on an 'as needed' basis for new systems
- Identify the primary and secondary source suppliers for materials and services
- Setup SKUs and ensure all BOM structures are loaded in planning tools
- Responsible for planning and obtaining materials, components, equipment and services across Alienware / XPS portables
- Coordinate purchasing activities with suppliers, manufacturing, and engineering departments to maintain inventory at planned levels
- Resolve receiving and invoice discrepancies
Snr Supply Chain Advisor End of Life
Dell Incorporated
10.2009 - 02.2013
- Global end of life parts planning for all part commodities
- Using Xelus / Servigistics ASU curves to determine how much material Dell needs to purchase for life of part
- Present case analysis to management for approvals on cases more than $50K
- Use the global EOL process to avoid last time buys by sharing material globally
- Work with reverse logistics and engineering for creative ways to reduce or even avoid last time buys
Supply Chain Advisor
Dell Incorporated
02.2008 - 10.2009
- Based off demand curves plan / buy material for all RMSD warranty customers
- Manage supplier relationships with all RMSD suppliers to ensure no gap in parts coverage
- Full purchase order management from creation of PO to closure
- Responsible for approving and setting up new RMSD parts: ECO's, Xelus activations, DOMS activations
Education Services Training Coordinator
Dell Incorporated
08.2006 - Current
- Set up all regional training including registering students, project scope, securing venue, statements of work, course logistics, material shipping, and managing costs
- Manage partner relationships with American Research Institute, Ginny's Printing and Red Hat
- Responsible for creating purchase orders for various partners
- DCSE and Warranty Parts Direct SME for education services
CFA PMO PM
Dell Incorporated
07.2005 - 08.2006
- Proactively process all custom CFA projects, and parts clinics submitted to the PMO for processing
- Work with the customer, DSP's, Sydcor, SAM's, PM's and parts planners to ensure that the custom CFA project goes according to SOW
DCSE Program Administrator
Dell Incorporated
08.2003 - 07.2005
- Proactively process all inbound customer service-related questions both phone and email regarding the DCSE program
- Lab manager for all system inventory
- Responsible for all training equipment including implementation and installation for the Dell Service Providers (DSP's)
- On a weekly basis, measure certified technician calls globally by producing CNT (Certified and Taking) reports
- Assist with client system PFR/Special Projects team (Proactive Field Replacement)
Warranty Parts Direct
Dell Incorporated
10.2000 - 08.2003
- Team Mentor - Assisted with training, handled escalated calls and issues as well as answered questions for technicians on the team
- Advanced level phone support for Warranty Parts Direct client systems
- Processed online part orders for the Warranty Parts Direct program
- Portable systems SME - Subject Matter Experts (SME) Served as a focal point to the team for portables related questions
Relationship Desktops/Portables Tech Support
Dell Incorporated
12.1999 - 10.2000
- Troubleshoot systems to determine root cause of issue, and proactively resolved the problem
- Provided phone support for portable systems and Dimension desktops
Education
Associate of Arts - Business Management
Austin Community College
AustinSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
Professional Certifications Skills
- Completed MCSE classes through New Horizons
- Project Management courses through Novations: Tools and Techniques of Project Management, Scope, Scheduling and Cost for Project Management, Quality for Project Management.
- Warranty Parts Direct and DCSE certified on desktops, portables and servers
- Completed Yellow & Green Belt BPI training
- ASCM Certified Direct Material Planner (CDMP)
Capabilities Profile
Goal oriented, dedicated professional, who is a highly motivated self-starter, and decision-maker. Superior customer service, teamwork, organizational and administrative skills. Excellent verbal and written communications with strong interpersonal skills at all levels.
Certification
- Completed MCSE classes through New Horizons
- MCP Certified Networking
- Project Management courses through Novations: Tools and Techniques of Project Management, Scope, Scheduling and Cost for Project Management, Quality for Project Management.
- Warranty Parts Direct Certified
- DCSE certified on desktops, portables and servers
- Completed Yellow & Green Belt BPI training
- ASCM Certified Direct Material Planner (CDMP)
Timeline
Snr Supply Chain Advisor EOL & Special Projects
Dell Incorporated
06.2016 - Current
Snr Supply Chain Advisor New Products
Dell Incorporated
02.2013 - 06.2016
Snr Supply Chain Advisor End of Life
Dell Incorporated
10.2009 - 02.2013
Supply Chain Advisor
Dell Incorporated
02.2008 - 10.2009
Education Services Training Coordinator
Dell Incorporated
08.2006 - Current
CFA PMO PM
Dell Incorporated
07.2005 - 08.2006
DCSE Program Administrator
Dell Incorporated
08.2003 - 07.2005
Warranty Parts Direct
Dell Incorporated
10.2000 - 08.2003
Relationship Desktops/Portables Tech Support
Dell Incorporated
12.1999 - 10.2000
Associate of Arts - Business Management
Austin Community College
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