Jason Mille
Kansas City,MO
Summary
Dynamic leader with proven expertise in business management and customer engagement, honed across roles at Hy-Vee and Sonic Drive-In. Excelled in motivational leadership and complaint resolution, enhancing team performance and customer satisfaction. Skilled in task delegation and retail sales, consistently achieving operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Meat Clerk
Hy-Vee
Kansas City, MO
11.2024 - Current
- Checked expiration dates on product packages to ensure freshness and quality standards were met.
- Organized backroom storage areas according to company policies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Created attractive displays of merchandise that would draw customer attention.
- Rotated stock to ensure quality control.
- Maintained product knowledge to respond to customer questions and make suggestions.
Assistant Manager
Hy-Vee
Gladstone, MO
07.2022 - 10.2024
- Trained, managed and motivated employees to promote professional skill development.
- Resolved conflicts between employees or between customers and employees in a professional manner.
- Researched out-of-stock items to find additional inventory in other store locations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Assisted with merchandising activities such as stocking shelves or rearranging displays according to planograms.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
Assistant Manager
Sonic Drive-In
Kansas City, MO
05.2016 - 02.2022
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Sonic Drive-In
Clinton, US
07.2015 - 05.2016
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Business Administration/Management
Miller-Motte Technical College (Online)
Chattanooga, TNGED -
CMSU
Skills
- Customer engagement
- Business management
- Motivational leadership
- Task delegation
- Complaint resolution
- Adaptive team player
- Punctuality and reliability
- Retail sales customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Proficient, 01/01/24
- Warehouse safety, Proficient, 01/01/24
- Food service: Customer situations, Proficient, 04/01/24
- Work style: Reliability, Proficient, 06/01/22
- Mechanical knowledge, Proficient, 03/01/22
- Food safety, Proficient, 05/01/22
- Business math, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 03/01/24
- Manufacturing skills, Proficient, 09/01/24
Certification
National Career Readiness Certificate
Timeline
Meat Clerk
Hy-Vee
11.2024 - Current
Assistant Manager
Hy-Vee
07.2022 - 10.2024
Assistant Manager
Sonic Drive-In
05.2016 - 02.2022
Assistant Manager
Sonic Drive-In
07.2015 - 05.2016
Some College (No Degree) - Business Administration/Management
Miller-Motte Technical College (Online)
GED -
CMSU