Jason Miller
Cumberland,MD
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution, relationship-building skills, and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
20
20
years of professional experience
Work History
Territory Sales Representative
Strickland and ACS Industry
Kent, OH
09.2024 - 01.2025
- Negotiated contracts with customers to ensure favorable terms for both parties.
- Identified potential customers, evaluated their needs and created customized solutions.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Created value propositions tailored to individual clients' business needs.
- Promoted brand awareness through effective communication of product features and benefits.
- Developed relationships with key decision makers at target accounts.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
Account Manager (OEM)
Rockland Manufacturing
Bedford, PA
02.2021 - 07.2024
- Monitored competitor activities in order to stay ahead of the competition.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize revenue potential.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Developed pricing models for various products and services based on market conditions.
- Negotiated contracts with clients to maximize profitability.
- Provided technical assistance during product demonstrations or presentations.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Generated leads through cold calling activities.
- Analyzed client data and identified opportunities for growth.
- Maintained accurate records of all customer interactions in the CRM system.
- Presented product features and advantages to potential customers during sales meetings.
- Managed multiple accounts simultaneously while meeting deadlines.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Resolved customer complaints in a timely manner.
- Provided technical support to customers when needed.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Established strong relationships with decision-makers and influencers within client organizations.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Managed a portfolio of four key accounts, ensuring high levels of customer satisfaction and retention.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Produced sales documents, finalized deals and filed records.
Inside Sales Manager
Rockland Manufacturing
Bedford , PA
01.2016 - 02.2021
- Implemented an incentive program designed to motivate employees and encourage them to exceed their targets.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Organized trade shows and events as part of the company's outreach efforts.
- Maintained accurate records of all customer interactions using CRM software.
- Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
- Developed and implemented sales strategies to increase revenue and market share.
- Participated in weekly strategy sessions with executive leadership team to brainstorm new ideas for growth initiatives.
- Identified areas where processes could be improved within the organization in order to streamline operations.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
- Collaborated with marketing department to develop promotional materials that highlighted product features and benefits.
- Monitored employee productivity and motivated team to meet daily goals.
- Managed performance and salary reviews.
- Facilitated implementation of new technology.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
Customer Service Manager
Rockland Manufacturing
Bedford, PA
01.2012 - 01.2016
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed and implemented strategies for providing excellent customer service experience.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Developed policies and procedures related to customer service operations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Automotive Service Manager
Thomas Subaru / Hyundai
Cumberland , MD
01.2008 - 01.2012
- Hired, trained, and supervised a team of automotive service technicians.
- Designed training programs for new hires based on their skill level and experience.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Identified opportunities for process improvement within the service department.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Developed and implemented policies and procedures for efficient workflow.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Evaluated customer complaints and took corrective action when necessary.
- Implemented new methods to increase efficiency in the service department.
- Assisted in resolving warranty claims between customers and manufacturers.
- Created marketing plans for the service department to attract more customers.
- Implemented processes to improve customer satisfaction and retention.
- Developed sales strategies to successfully increase per-customer revenue by as much as.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Automotive Service Writer
Thomas Subaru / Hyundai
Cumberland, MD
01.2005 - 01.2008
- Updated knowledge of automotive technology, industry trends, products, services, and regulations.
- Inspected vehicles to determine necessary maintenance or repair needs.
- Worked closely with the service department personnel to coordinate daily activities.
- Maintained accurate records of customer transactions including payments received.
- Explained repair procedures and pricing options to customers in a clear manner.
- Provided support to other departments within the dealership as needed.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Provided cost estimates for labor and parts based on customer needs.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Greeted customers and answered inquiries about services offered.
Education
Some College (No Degree) -
Davis & Elkins College
Elkins, WV08-2002
High School Diploma -
Bishop Walsh High School
Cumberland, MD05-2001
Skills
- Customer training
- Preparing contracts
- Account Management
- Lead Development
- Contract Negotiation
- Business Development
- Project Management
- Client Relationship Management
References
References available upon request.
Timeline
Territory Sales Representative
Strickland and ACS Industry
09.2024 - 01.2025
Account Manager (OEM)
Rockland Manufacturing
02.2021 - 07.2024
Inside Sales Manager
Rockland Manufacturing
01.2016 - 02.2021
Customer Service Manager
Rockland Manufacturing
01.2012 - 01.2016
Automotive Service Manager
Thomas Subaru / Hyundai
01.2008 - 01.2012
Automotive Service Writer
Thomas Subaru / Hyundai
01.2005 - 01.2008
Some College (No Degree) -
Davis & Elkins College
High School Diploma -
Bishop Walsh High School
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