Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jason Miller

McKinleyville,CA

Summary

High energy, focused foodie, has a desire for knowledge. Still seeking the Master/Apprentice relationship I never had. But with the years of different food experience now under me, and with some truly unique ones, I can now say I have taught several younger team members (on whatever team I am on) and several personal friends; the gift of sharing knowledge is empowering, I love helping people with their daily food struggles. Teaching that person who did not know something that they can do it too, is always such a moment. the sudden look of "OH Aha!" Simply put... Good feels good! So I like to do good things for people. That's Starbucks philosophy, (a note in our handbooks) a very good one, I try my best to be a positive worker, father, husband, friend, and neighbor.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Arcata Pet
Arcata, CA
10.2021 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • I was the primary reptile room carer, I also assisted with the birds; duties involved taking temperature, humidity, and charting feedings. As well as setting up displays, orders and pricing.

Deli Clerk

New Seasons Market
Portland, OR
08.2018 - 10.2019
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • I was hired to be their sandwhich lead, I had previous deli leadership experience, was a very fast paced environment, I was in the very first new seasons store on Beaverton Hillsdale Highway, a high traffic location. It was a very fun job, I had to leave on somewhat short notice, due to my fathers terminal illness. Otherwise I would of probably still been grinding out specialty sammys.

Barista Trainer

Starbucks
Portland, OR
03.2015 - 10.2018
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Was inside of the Albertsons I worked in, I took this second job to hit my 40 hrs+

Cheese Specialist

Albertsons
Portland, OR
05.2010 - 02.2018
  • Monitored expiration dates on all cheese products to ensure freshness and quality standards were met.
  • Inspected shipments for accuracy upon arrival before signing off on delivery receipts.
  • Before I was a Cheese Specialist here, I was many things at Albertsons. I was hired originally to be their Kosher Deli's cook, 4 yrs in they moved their Kosher facility to a Safeway. I then moved to the Meat dept for 2 yrs, I did filleting of fish from whole, stocking and icing cases, as well as cleanouts, I liked the position a lot, having a background in culinary arts transferred well to this role, I wanted to be a meat cutter, but there was no room to train me at the time; they offered me my own department lead though, Cheese Specialist, and so Albertsons sent me to cheese school and trained me for this new role.

Shift Lead

Taco Bell
McKinleyville, CA
03.2004 - 05.2006
  • Assisted in the training of new employees.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Provided guidance and support to other team members as needed.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Ensured that all safety protocols were followed at all times.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Upheld company standards and compliance requirements for operations.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Reinforced rules to promote superior employee performance.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Implemented company policies consistently across all shifts.
  • Taught staff upselling techniques to meet revenue targets.

Education

Associate of Arts - Culinary Arts

Western Culinary Institute
Portland, OR
10-2008

Skills

  • Positive and Professional
  • High-Energy Attitude
  • Customer Relations
  • Product Sales
  • Customer Service
  • Knife skills, both professional cutting skills as well as maintenance, the Meat Cutters at the Shattuck Road Albertsons all had me stone and hone their knives on a pretty regular basis, used to buy me coffee for it, not that I ever demanded that
  • Product knowledge (culinary education)
  • Hands on experience with meat, (I had meat fabrication and charcuterie classes in school) I was raised hunting and fishing with my father and was taught from a young age about harvest yield and primals I understand the value of animal protein; and the respect meat and fish deserve I fillet fish with the best of them, and back crab fast

Certification

  • California Food Handlers Card

Affiliations

  • I garden, keep chickens, and I breed geckos and NC Dwarf Boa Constrictors, we have a big dog (Great Pyrenees) two identical twin girls (Ariadne, and Rhea) that are 2 1/2, our 10 yr old daughter Freya. (she is high functioning autistic so I spend a lot of one on one with her specifically) I spend a good amount of time playing with my daughters and going on small walks with Freya and our dog, its a busy life; but I would not change it. I love my family.

Timeline

Customer Service Representative

Arcata Pet
10.2021 - 11.2023

Deli Clerk

New Seasons Market
08.2018 - 10.2019

Barista Trainer

Starbucks
03.2015 - 10.2018

Cheese Specialist

Albertsons
05.2010 - 02.2018

Shift Lead

Taco Bell
03.2004 - 05.2006

Associate of Arts - Culinary Arts

Western Culinary Institute
Jason Miller