JASON MILLER
Elizabeth,Indiana
Summary
Dynamic professional with extensive experience at Advanced Auto Parts, excelling in customer relations and inventory control. Proven track record in mentoring staff and enhancing sales through strategic upselling. Recognized for problem-solving abilities and effective communication, driving repeat business and fostering strong customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Certified Parts Pro
Advanced Auto Parts
03.2021 - 06.2025
- ASSISTANT MANAGER:
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- CERTIFIED PARTS PRO:
- Developed pipeline of potential sales to meet territory sales expectations.
- Placed sales calls and handled sales for incoming customer calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Thorntons Gas Station
01.2018 - 02.2021
- Completed various transactions on a daily basis, Including cash, credit and debit card transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Regularly communicated with vendors and assisted with restocking, shelving and product displays.
Machine Operator
Progress Plastics
01.2015 - 01.2021
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
High School Diploma -
South Central Junior Senior High School
Elizabeth, IN05-2014
Skills
- Customer relations
- Goals and performance
- POS systems
- Work Planning and Prioritization
- Relationship building and management
- Inventory control
- Upselling and cross selling
- Mentoring and coaching
- Problem-solving
- Verbal and written communication
- Order management
- Stock management
- Vendor management
Certification
- Certified Parts Pro, Advanced Auto Parts - 1 year
Timeline
Assistant Store Manager/Certified Parts Pro
Advanced Auto Parts
03.2021 - 06.2025
Customer Service Representative
Thorntons Gas Station
01.2018 - 02.2021
Machine Operator
Progress Plastics
01.2015 - 01.2021
High School Diploma -
South Central Junior Senior High School
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