Jason Mills
Napa,California
Summary
Detail-oriented guest service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize 25 years of guest service experience to bring immediate value to your team.
Overview
18
18
years of professional experience
Work History
Director of Hospitality
Napa Valley Distillery
Napa, California
08.2023 - Current
- Redesigned tasting room, rebranded business and service model
- Developed and implemented strategies for customer service excellence.
- Analyzed feedback from customers in order to identify areas of improvement in product or service offerings.
- Provided leadership, guidance and support to team members in order to achieve organizational objectives.
Director of Hospitality
Savage & Cooke Distillery
Vallejo, California
05.2021 - 07.2023
- Designed, built and operated restaurant at the distillery
- Designed and built hospitality/ educational tour & sales program.
- Developed and implemented strategies for customer service excellence.
- Created, managed and monitored budgets to ensure financial responsibility.
- Implemented innovative methods for improving operational efficiency and productivity levels.
General Manager/ Beverage Director
Morimoto
Napa, California
09.2018 - 05.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
General Manager
Bottega
Yountville, California
07.2017 - 09.2018
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximize productivity, ensure health and safety compliance and maintain quality assurance and guest satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant General Manager
Mustards Grill
Napa, California
03.2010 - 03.2017
- Coordinated administration, budget, payroll, staff and vendors.
- Managed daily operations of the store, including scheduling and supervising staff.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
General Manager
Napa Valley Grille
Yountville, California
02.2009 - 02.2010
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Grill General Manager
Meadowood Napa Valley
St. Helena, California
07.2006 - 01.2009
- Increased gross sales 30% year over year
- Responsible for maintaining business forecasts and budget
- Implemented core service standards for all employees.
Education
Geography -
Sonoma State University
Skills
- Revenue Generation
- Guest Relations Management
- Sales management
- Operational Efficiency
- Health and safety compliance
- Facility Management
- Staff Training and Development
- Team member development
Timeline
Director of Hospitality
Napa Valley Distillery
08.2023 - Current
Director of Hospitality
Savage & Cooke Distillery
05.2021 - 07.2023
General Manager/ Beverage Director
Morimoto
09.2018 - 05.2021
General Manager
Bottega
07.2017 - 09.2018
Assistant General Manager
Mustards Grill
03.2010 - 03.2017
General Manager
Napa Valley Grille
02.2009 - 02.2010
Grill General Manager
Meadowood Napa Valley
07.2006 - 01.2009
Geography -
Sonoma State University
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