Jason Missimer
Charles Town
Summary
Led mortgage servicing initiatives with over 15 years of industry experience, focusing on originations, closing, and claims management. Oversaw delinquency management and loss mitigation strategies to enhance operational efficiency. Developed and executed comprehensive policies and procedures to ensure compliance and improve service quality.
Overview
19
19
years of professional experience
Work History
Senior Vice President, Mortgage Servicing
City Bank
04.2023 - Current
- Ensure compliance with all applicable government, investor, and bank regulations.
- Provide guidance to staff with interpreting and understanding loan documents, investor requirements, bank procedures and policies, and directing an appropriate course of action.
- Identify key performance issues related to the servicing portfolio.
- Manage current pipelines such as Loss Mitigation, Foreclosure, and Claims to ensure agency and investor timelines are being met and identify process gaps associated with those specific departments.
- Initiate policies and procedures related to servicing as well as update current policies and procedures on the ever-changing mortgage servicing industry.
- Vendor Management
- Loan Boarding Management
- Perform monthly remittance reviews related to servicing invoices.
- Oversee compliance audits and maintain minimal to no findings
Vice President, Servicing Oversight
ON Q FINANCIAL
05.2020 - 12.2022
- Oversaw servicing operations and conducted reconciliation of purchase advices to maintain operational efficiency.
- Identified critical performance challenges affecting servicing portfolio of 17,000 loans to enhance operational efficiency.
- Directed efforts to manage loss mitigation, foreclosure, and claims pipelines, identifying process gaps to enhance operational efficiency.
- Reviewed and revised existing policies and procedures to align with evolving mortgage servicing industry standards.
- Directed call volume management for internal staff to enhance operational effectiveness.
- Managed compliance audit processes to uphold organizational integrity and maintain minimal discrepancies.
Vice President, Servicing Oversight
First Guaranty Mortgage Corporation
08.2011 - 05.2020
- Facilitated submission of RFPs and conducted interviews with sub-servicers to establish partnerships.
- Executed MSR sale transactions related to GNMA and FNMA pools.
- Analyzed servicing portfolio of 50,000 loans to identify key performance issues. Assisted in developing a multi-tiered remediation plan to address delinquency metrics. Supported implementation of corrective actions to align with industry standards.
- Oversaw management of current pipelines, including loss mitigation, foreclosure, and claims, to ensure compliance with agency and investor timelines.
- Developed and implemented policies and procedures to enhance mortgage servicing operations.
- Executed FHA compare ratio reporting processes, achieving a reduction from over 200% to target levels.
- Executed monthly remittance reviews to ensure accuracy in servicing invoices.
Recovery Unit Sr. Supervisor
CitiMortgage
07.2006 - 08.2011
- Managed operations of offshore staff and compliance team to ensure thorough execution of loss mitigation reviews on completed modifications.
- Led strategic growth initiatives for three call center sites, ensuring operational efficiency during management structure establishment.
- Directed relocation efforts to Tucson, AZ, while overseeing development initiatives for Frederick, MD, site. Led recruitment strategies that expanded Tucson workforce from 30 to 300. Drove staffing growth in Frederick, MD, by an additional 110 personnel.
- Monitored and evaluated staff performance to uphold production targets and adhere to regulatory requirements.
- Oversaw performance evaluations on a monthly and annual basis for direct reports. Developed training programs to facilitate professional development. Collaborated in the recruitment process for additional full-time roles as necessary.
- Facilitated regular calibration meetings to enhance interdepartmental collaboration and alignment.
Education
High school - Business Seminar, Accounting, Culinary Training
wilson high school
West Lawn, PA07.2002
Skills
- Provided strategic leadership to align team objectives with company goals
- Established and maintained policies and procedures to ensure compliance and support organizational objectives
- Implemented strategies to enhance efficiency and effectiveness in operations
- Conducted KPI tracking to evaluate operational efficiency and support continuous improvement initiatives
Volunteer Work
- Bowl for Kid’s Sake
- Relay for Life
- March of Dimes Walk
- MUDD Volleyball
Applications
- Microsoft Office
- Encompass
- MSP
Personal Information
Title: Senior Vice President, Mortgage Servicing
Awards
- Presidents Club—On Q Financial
- Employee of the Year—First Guaranty Mortgage Corporation
- Employee of the Quarter—First Guaranty Mortgage Corporation
- Employee of the Month—CitiMortgage
- Top 52nd Personal Banker—Sovereign Bank
Timeline
Senior Vice President, Mortgage Servicing
City Bank
04.2023 - Current
Vice President, Servicing Oversight
ON Q FINANCIAL
05.2020 - 12.2022
Vice President, Servicing Oversight
First Guaranty Mortgage Corporation
08.2011 - 05.2020
Recovery Unit Sr. Supervisor
CitiMortgage
07.2006 - 08.2011
High school - Business Seminar, Accounting, Culinary Training
wilson high school