Jason Mitchell
Pineville,LA
Summary
Versatile and dynamic professional with a proven track record at Walmart, excelling in customer service and sales proficiency. Skilled in SAP software and adept at fostering strong team support, I consistently enhance client satisfaction and operational efficiency. Achieved a notable increase in customer loyalty through exceptional service and interpersonal skills.
Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Reliable Job Title serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
09.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Sales Associate
Ollie's Bargain Outlet Holdings Inc.
04.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Cleaning the store, Getting shopping carts
- Built relationships with customers to encourage repeat business.
- Helped Customers load merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Inventory Specialist
Afco
02.2021 - 09.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Pulled orders that would be transferred to the Paint line for Painting
Customer Service Representative
Hertz
12.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Drove Company cars
- Kept Cars clean
- There was a lay-off for a number of employees because the Pandemic. That is why I left the job.
Merchandiser
Coca-Cola
10.2017 - 11.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Warehouse Manager
Security Sporting Goods Alexandria, La
09.2013 - 09.2017
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing company policies.
- Did monthly test of Fire Alarm
- Worked on Sales Floor as needed
- Merchandising as needed
- Shipping and Receiving
Delivery Driver
Sayes Office Supply
06.2012 - 09.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Needed more income. Moved on to next job on good transition terms
Security Officer
Lofton Security Services
11.2003 - 03.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Bachelors Of Science - Criminal Justice
Louisiana Christian University
Pineville, LASkills
- Customer service expertise
- Sales experience
- Product picking
- Strong Team Supprt
- Store relations
- Vehicle upkeep
- Hospitality and accommodation
- Sales expertise
- Sales proficiency
- Product expertise
- Shopping management
- Delivery procedures
- Order coordination
- Strong interpersonal skills
- Product awareness
- Client satisfaction
- Multitasking
- Reliability
- Physical Strength
- Emotional Support
- Professionalism
- Physical endurance
- Proper phone etiquette
- Safe Driving
- Training personnel
- Merchandising
- Safety and Security Mindset
- SAP software
- Celerant Software
- Outlook
- Computer experience
Certification
Chauffeur license. Class D. Clean MVR
Additional Information
I'm seeking a position that could allow me to be off Wednesday evening by 6pm. And off Sunday.
I'm a Christian and active in my church.
Timeline
Online Personal Shopper
Walmart
09.2024 - Current
Inventory Specialist
Afco
02.2021 - 09.2024
Sales Associate
Ollie's Bargain Outlet Holdings Inc.
04.2020 - Current
Customer Service Representative
Hertz
12.2019 - 06.2020
Merchandiser
Coca-Cola
10.2017 - 11.2019
Warehouse Manager
Security Sporting Goods Alexandria, La
09.2013 - 09.2017
Delivery Driver
Sayes Office Supply
06.2012 - 09.2013
Security Officer
Lofton Security Services
11.2003 - 03.2012
Bachelors Of Science - Criminal Justice
Louisiana Christian University