Jason Moghadassi
Slatington,PA
Summary
Dynamic IT Professional with over 11 years of experience in IT support, customer service, and technical problem-solving. Proven ability to communicate complex technical concepts to diverse audiences, providing high-level customer satisfaction. Adept at working with cross-functional teams to drive sales processes and ensure seamless implementation of technical solutions. Highly organized with a keen attention to detail and excellent project management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
Wind Creek Casino
03.2022 - Current
- Troubleshoot and resolve technical issues with Windows, Mac, Apple handheld devices, and Android devices.
- Set up and activate wireless devices using InTune and various Mac profiles.
- Collaborate with Systems Administrators on maintaining Active Directory and server monitoring.
- Utilize Microsoft stack for report generation and document revision.
- Resolved over 5000 incidents using Remedy Force Ticketing System, and handled deployments with SCCM.
IT Specialist
PennDOT
05.2019 - 03.2022
- Resolved incidents using Remedy Ticketing System, Active Directory, SCCM, and Genetec Security Desk.
- Utilized Teams and SharePoint for remote customer support and technical documentation.
- Subject Matter Expert (SME) in deploying and managing iPhones/iPads with AirWatch.
- Managed telecom enrollments and reporting with Verizon & AT&T for Business.
- Handled tier 2/3 tickets for troubleshooting laptops, desktops, printers, and networking equipment.
PC Support Technician
Lutron Electronics
01.2018 - 04.2019
- Provided global support for in-house and remote users via phone, email, and in-person.
- Used SCCM server for image and package installations, and administered AD roles.
- Performed data migrations and managed Drive Lock encryption.
IT Manager
DLP Realty
05.2017 - 10.2017
- Configured IT equipment for new employees and managed inventory and budgeting.
- Liaised with vendors for IT solutions including AWS and Firewall services, achieving a 30% cost saving.
Epic TDR Tester
St Luke's University Hospital
10.2015 - 04.2017
- Provided Go-Live Epic support and deployed PCs and monitors in various departments.
- Successfully tested TDR scripts with EPIC across departments.
Education
Associates - Information Technology in Networking -
Northampton Community College
Bethlehem, PA05.2009
Skills
Technical Skills
- Software: Microsoft Teams, Microsoft Office 365, InTune, Workspace One (AirWatch), Remedy Ticket System, Genetec Security Center, Acrobat Products, SCCM, iOS, Android, All Windows & Mac OS
- Skills: Communication, Customer Service, Technical Documentation, Troubleshooting, Team Collaboration, Critical Thinking, Project Management
Accomplishments
- Tested EPIC on equipment in all hospital department before Go-Live
- Surveyed hospital, audited current infrastructure in order evaluate technology needs to improve their workflow, utilizing building maps, floorplans for future projects at Monroe Hospital.
Certification
Qualys Scanning Strategies and Best Practices
Qaulys VMDR Vulnerability Management and Detection
Qualys CSAM Cybesecurity Asset Management
Timeline
IT Specialist
Wind Creek Casino
03.2022 - Current
IT Specialist
PennDOT
05.2019 - 03.2022
PC Support Technician
Lutron Electronics
01.2018 - 04.2019
IT Manager
DLP Realty
05.2017 - 10.2017
Epic TDR Tester
St Luke's University Hospital
10.2015 - 04.2017
Associates - Information Technology in Networking -
Northampton Community College