Jason Montances
Richmond,United States
Summary
Results-driven Sales Coordinator recognized for high productivity and efficient task completion. Specialized in customer relationship management, sales strategy development, and data analysis to optimize sales performance. Excel in communication, teamwork, and problem-solving to drive sales goals and build lasting client relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Coordinator
AC Hotel & Residence Inn
Oakland, CA
09.2024 - Current
Server
Gogi Time
Oakland, CA
04.2017 - Current
Front Desk Agent
AC Hotel & Residence Inn
Oakland, CA
03.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front Desk Agent
Hyatt Place
Emeryville, CA
12.2022 - 03.2023
- Coordinated with internal departments to handle wide range of guest needs.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Front Desk Agent
Olympic Club
San Francisco, CA
11.2021 - 12.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Front Desk Agent
Courtyard Marriott
San Francisco, CA
04.2021 - 12.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Front Desk Agent
Courtyard Marriott
Oakland, CA
09.2019 - 04.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Restaurant Cashier
IKEA
Emeryville, CA
04.2015 - 04.2017
- Maintained work area and kept cash drawer organized.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Sales Associate/Personal Shopper
Instacart
San Francisco, CA
07.2014 - 04.2015
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
Box Office Cashier
Century 16 Hilltop
Richmond, CA
04.2011 - 10.2014
- Checked system for seat availability and provided customers with available options.
- Provided customers with special information regarding chosen show or upcoming releases.
- Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
Education
GED -
Martinez Adult Education
Martinez, CA04.2012
Skills
- Customer engagement and support
- Sales strategies
- Strong enthusiasm
- Account management
- Customer communication
- Goal-oriented mindset
- Team collaboration
- Strategic planning
- Data entry
Certification
- Introduction to Financial Accounting
Timeline
Sales Coordinator
AC Hotel & Residence Inn
09.2024 - Current
Front Desk Agent
AC Hotel & Residence Inn
03.2023 - 09.2024
Front Desk Agent
Hyatt Place
12.2022 - 03.2023
Front Desk Agent
Olympic Club
11.2021 - 12.2022
Front Desk Agent
Courtyard Marriott
04.2021 - 12.2022
Front Desk Agent
Courtyard Marriott
09.2019 - 04.2021
Server
Gogi Time
04.2017 - Current
Restaurant Cashier
IKEA
04.2015 - 04.2017
Sales Associate/Personal Shopper
Instacart
07.2014 - 04.2015
Box Office Cashier
Century 16 Hilltop
04.2011 - 10.2014
GED -
Martinez Adult Education
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