Summary
Overview
Work History
Education
Skills
Timeline
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Jason Montoya

Brighton,CO

Summary

Diligent Retail Operations Manager with a 30-year proven track record of demonstrated leadership and outstanding customer service in retail environments. Experienced in leading team of 20-100+ associates. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Retail Operations Manager

Nature's Herbs and Wellness
Garden City, CO
06.2020 - Current
  • Currently run 10 retail facilities
  • Customer service Oriented- been in retail since 1994
  • Maintain a culture of excellent customer service
  • Have interaction with customers and employees on a daily basis
  • knowledge on several pos systems
  • Excel, Word and Google sheets competent
  • Monitor daily operations, identify issues, and develop solutions accordingly in a retail environment
  • Conduct regular staff meetings to discuss goals and objectives, as well as any potential problems or concerns.
  • Oversee the training of new employees on company policies and procedures.
  • Assisted human resources through prescreening and interviewing of potential employees.

Store Director

Albertsons
Thornton, CO
03.2000 - 06.2020
  • Maintained a high level of customer service standards across all departments in the store.
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
  • Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
  • Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
  • Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
  • Resolved customer complaints quickly and efficiently while upholding corporate values.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

Education

High School Diploma -

Flowing Wells High School
Tucson, AZ
05-1991

Some College (No Degree) - General Studies

Pima Community College
Tucson, AZ

Skills

  • Customer Service Oriented - 30 years experience
  • Retail Management
  • Multi Unit Retail Location Oversight
  • Staff Management
  • Operations Oversight
  • Loss Prevention
  • Sales Analysis
  • Operational Efficiency
  • Retail Merchandising
  • Employee Scheduling

Timeline

Retail Operations Manager

Nature's Herbs and Wellness
06.2020 - Current

Store Director

Albertsons
03.2000 - 06.2020

High School Diploma -

Flowing Wells High School

Some College (No Degree) - General Studies

Pima Community College

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Jason Montoya