Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

JASON MOON

Portland,OR

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativePassenger Assist AgentCabin Crew Member

Work Type

Part TimeFull TimeSeasonal Work

Location Preference

On-Site
Location: Portland, OR, US
Open to relocation: No

Salary Range

$18/hr - $30/hr

Important To Me

Flexible work hours

Summary

Dynamic and results-driven customer service professional with over 20 years of experience in cashiering and cash handling. Consistently delivering high-quality work while managing complex tasks independently. Known for a proactive approach to achieving goals and fostering positive customer interactions, complemented by strong organizational skills. Eager to leverage expertise in a challenging entry-level position to contribute to team success and drive company objectives forward. Passionate about creating exceptional customer experiences and enhancing operational efficiency.

Overview

30
30
years of professional experience

Work History

Substitute Paraprofessional

ESS
Portland, OR
10.2025 - Current
  • Assisted teachers in implementing individualized education plans for diverse student needs.
  • Supported classroom management by maintaining a positive learning environment conducive to student engagement.
  • Collaborated with educators to monitor student progress and provide timely feedback on performance.
  • Implemented behavioral interventions to support students with special needs effectively.
  • Provided support during classes, group lessons, and classroom activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
  • Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
  • Assisted in the development of classroom routines and procedures, reinforcing consistency and predictability for students.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Encouraged positive interactions among students, fostering supportive peer network.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.

Passenger Assist/ Porting

Bags Inc.
Portland, Oregon
04.2024 - 01.2025
  • Assist Passenger
  • Port Bags
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Floor Manager

Capers Market
Portland, Oregon
01.2024 - 03.2024
  • Cashier
  • Stock
  • Till Set up
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

Cabin Service Agent

ISS Facility Services
Portland, Oregon
09.2022 - 11.2023
  • Secure Aircraft
  • Clean Aircraft
  • Oversaw cabin cleaning and preparation to ensure compliance with safety and cleanliness standards.
  • Collaborated with team members to resolve operational challenges, maintaining service excellence under pressure.
  • Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
  • Ensured safety compliance by thoroughly inspecting emergency equipment, seatbelts, and other critical cabin components.
  • Contributed to a positive team environment, collaborating with fellow agents to complete tasks quickly and effectively.
  • Participated in ongoing training programs to stay current on industry best practices and regulatory requirements for cabin service agents.

Customer Service Representative

Prescott Chevron
Portland, Oregon
05.2021 - 07.2022
  • Fuel Attendant
  • Cashier
  • Stock
  • Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
  • Assisted in training new staff on service protocols and systems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Jackson's Food Service
Portland, Oregon
07.2020 - 12.2020
  • Fuel Attendant
  • Cashier
  • Freight Stock
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.

Cable Box Tester

CTDI
Troutdale, Oregon
04.2020 - 06.2020
  • Cable Box Tester
  • Conducted comprehensive testing of telecommunications equipment to ensure compliance with quality standards.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Followed standard operating procedures for inspections and tests.
  • Examined products for imperfections and defects.
  • Operated and maintained testing equipment.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Sampled products to verify compliance with standards

Customer Service Representative

Washman L.L.C
Portland, Oregon
04.2018 - 08.2018
  • Cashier
  • Prep Cars for Wash
  • Sales
  • Freight Stock

Cashier/ Crew Member

Wendy's (Group W)
Portland, Oregon
08.2013 - 02.2017
  • Order Taker
  • Cashier
  • Freight Stock

Cashier/ Clerk

Blue Spot Video
Portland, Oregon
04.2011 - 07.2013
  • Cashier
  • Stock/Inventory

Professional Temp Agency

Temp To Hire
Portland, Oregon
05.2006 - 04.2009
  • Various Companies (Including Kinko Gloves)

Vct Tech – Lead Specimen Accessioner

Antech Diagnostics
Chicago, IL
02.2004 - 04.2006
  • Sample Processor

Freight Stock Associate

Safeway
Dallas, OR
02.2003 - 01.2004
  • Freight Stock
  • Dairy Ordering
  • Customer Service

Photo Tech Manager

Walgreens
Portland, OR
02.2001 - 01.2003
  • Photo Developer
  • Ordering
  • Customer Service
  • Trained New Associates

Freight Stock Associate

Piggly Wiggly
Kinston, North Carolina
10.2000 - 01.2001
  • Freight Stock
  • Ordering
  • Customer Service

Freight Stock Associate

Shurfine Market
Dover, PA
07.2000 - 09.2000
  • Freight Stock
  • Ordering
  • Customer Service

Freight Stock Associate

Topps Supermarket
Dunkirk, NY
05.2000 - 07.2000
  • Freight Stock
  • Customer Service

Freight Stock Associate

Fred Meyers
Portland, Oregon
11.1995 - 04.2000
  • Freight Stock
  • Customer Service
  • Backup Cashier
  • Bottle Redemption

Education

High School Diploma -

Franklin High School
Portland, Oregon
06-1991

Skills

  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Customer education
  • Product sales
  • Assertiveness
  • Store maintenance
  • Reading comprehension
  • Service upselling
  • Stock management
  • Product promotion
  • Key holder experience
  • Warehousing functions
  • Report generation
  • Behavior improvements
  • Teacher assistance
  • Individual tutoring
  • Customer service

Timeline

Substitute Paraprofessional

ESS
10.2025 - Current

Passenger Assist/ Porting

Bags Inc.
04.2024 - 01.2025

Floor Manager

Capers Market
01.2024 - 03.2024

Cabin Service Agent

ISS Facility Services
09.2022 - 11.2023

Customer Service Representative

Prescott Chevron
05.2021 - 07.2022

Customer Service Representative

Jackson's Food Service
07.2020 - 12.2020

Cable Box Tester

CTDI
04.2020 - 06.2020

Customer Service Representative

Washman L.L.C
04.2018 - 08.2018

Cashier/ Crew Member

Wendy's (Group W)
08.2013 - 02.2017

Cashier/ Clerk

Blue Spot Video
04.2011 - 07.2013

Professional Temp Agency

Temp To Hire
05.2006 - 04.2009

Vct Tech – Lead Specimen Accessioner

Antech Diagnostics
02.2004 - 04.2006

Freight Stock Associate

Safeway
02.2003 - 01.2004

Photo Tech Manager

Walgreens
02.2001 - 01.2003

Freight Stock Associate

Piggly Wiggly
10.2000 - 01.2001

Freight Stock Associate

Shurfine Market
07.2000 - 09.2000

Freight Stock Associate

Topps Supermarket
05.2000 - 07.2000

Freight Stock Associate

Fred Meyers
11.1995 - 04.2000

High School Diploma -

Franklin High School
JASON MOON