Jason Moore
Rushville,OH
Summary
Customer-oriented sales professional with 12 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
17
17
years of professional experience
Work History
Sales Manager
Miller's Furniture
Loudonville, OH
10.2022 - Current
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Identified and developed new markets for products or services.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Executed strategic sales plans to expand customer base and revenue.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Transported furniture between locations using a variety of vehicles including box trucks, flatbeds, and vans.
- Reported any damage caused by moving process immediately to supervisor for resolution.
- Advised customers on design options for their furniture selections based on individual needs and preferences.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Coordinated delivery schedules with warehouse personnel to ensure timely arrival of merchandise.
- Developed relationships with key suppliers in order to secure exclusive deals for the store's customers.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers at all times.
- Participated in trade shows as well as other industry related events.
- Managed inventory control processes including ordering, receiving, stocking, pricing.
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
- Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
- Coordinated with teammates and clients to schedule deliveries.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Provided expert advice on furniture maintenance and care to enhance product longevity.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Negotiated prices with customers to close sales while maintaining profitability.
- Offered financing options to customers, explaining terms and conditions clearly.
- Upsold customers on protection plans, warranties and coordinating products.
- Followed up with customers via phone to answer questions.
SSR
CINTAS, Professional Uniform and Facility Services
Lancaster, OH
11.2021 - 06.2022
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Troubleshot shortages and overages to support quality control efforts.
- Answered incoming telephone calls to provide store, products, and services information.
- Educated customers on service plans, including upgrades.
- Updated accounts with recent information and processed customer payments.
- Audited customer account information to identify issues and develop solutions.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers regarding needs and addressed concerns.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Lead Sign Installer-Site Manager
Great Impressions Signs
Gahanna, OH
07.2020 - 08.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Would oversee the installation , maintenance , or removal of various types of signage,
- Upheld strict deadlines and achieved consistent positive recommendations from customers.
- Studied blueprints, drawings and specifications to determine layout of work.
- Safely used metal shears, hacksaws, bar cutters and other tools to cut metal components for installation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Operated cranes appropriately to hoist metal components into required areas.
- Identified problems that occurred on job and took cost-saving measures to provide resolution.
- Fabricated steel frames, columns, beams and girders according to blueprints or instructions from supervisors.
Sales Representative
Dons Furniture
Lancaster, OH
05.2007 - 03.2020
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Performed comprehensive market research to expand sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Achieved monthly sales and more.
- Created successful strategies to develop and expand customer sales.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after deliveries to assess quality service and customer satisfaction.
Education
High School Diploma -
New Albany High School
New Albany, OH06.2001
Skills
- Sales
- Marketing
- Advertising
- Job site preparation
- Erection drawing assessments
- Prefabricated steel unloading
- Welding and equipment
- Steel component alignments
- Electrical
- Sandblasting
- Graphic Vinyl
- Digital Prints
- Operate Heaving Equipment
- Construction
- Product distribution
- Vehicle safety
- Flexible
- Active listening
- Organization
- Leadership
- Issue resolution
- Delivery
- Requirements analysis
- Route management
Accomplishments
Employer of the month
Timeline
Sales Manager
Miller's Furniture
10.2022 - Current
SSR
CINTAS, Professional Uniform and Facility Services
11.2021 - 06.2022
Lead Sign Installer-Site Manager
Great Impressions Signs
07.2020 - 08.2021
Sales Representative
Dons Furniture
05.2007 - 03.2020
High School Diploma -
New Albany High School