Jason Morales

Hired as a Facility Technician: Offloaded trailers, scanned products to maintain proper inventory control, reconciled products being received.

Promoted in 2021 to Store Support Lead: In charge of receiving and reconciling merchandise, created/finalized/voided sales orders and In-Store Transfers, ongoing facility communications with other warehouses/departments/transportation, on-board training, daily use of software and programs to manage reports of inventory as well as the flow of merchandise in stores, overseed 9 employees, assisted Customer Service department with scheduling and deliveries for customers.

Promoted 2022 to Operations Facility Technician Lead: Increased responsibilities with a team of 12 workers; enforcing discipline through “write ups” also ensure rules and policies are being enforced, in charge of all cleanliness and damaged product or equipment, operate and certify use of warehouse equipment used to stage pallets of product, quality assurance with the assembly of furniture products, call customers regarding their orders, reschedule deliveries with discrepancies, communicate with transportation department to move trucks to proper locations.

• Received incoming merchandise and stored in correct stock locations.
• Maintained orderly stockroom for ease of retrieval.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Performed weekly inventory counts to verify stock levels.
• Kept work areas neat, clean and free from debris.
• Picked and packed order items.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Stocked designated items on shelves, end caps and displays.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Transported merchandise pallets to move in warehouse.

• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Prepared food items such as meats, poultry and fish for frying purposes.
• Kept kitchen up to code for health and safety inspections.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
• Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
• Cleaned food preparation equipment, work areas and counters or tables.
• Placed new inventory orders, received incoming shipments and followed health code requirements for storage.

• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Prepared food items such as meats, poultry and fish for frying purposes.
• Kept kitchen up to code for health and safety inspections.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Understood cooking techniques and fundamentals to maximize safe food handling.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
• Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
• Interacted with customers to address kitchen-related complaints and praise.
• Maximized sales potential by properly prepping, storing and rotating food products.
• Planned order execution to simultaneously deliver items ordered together.
• Cleaned food preparation equipment, work areas and counters or tables.
• Restocked stations and supplies during slower periods between rushes.
• Planned work on orders so items served together finished cooking at same time.
• Accepted payments and made change or wrote charge slips as necessary.
• Placed new inventory orders, received incoming shipments and followed health code requirements for storage.

• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Maintained records related to sales, returns and inventory availability.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
• Performed key tasks to promote inviting grocery store appearance.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Orchestrated performance-oriented environment by closely supporting team members.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
• Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Cross-trained existing employees to maximize team agility and performance.
• Recruited and hired top performers to add talent and value to department.

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Inventory Control
• Ordered parts and displays
• Managed 3 employees
• Managed work schedules

• Helped customers complete purchases, locate items and join reward programs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Stocked
• Inventory Control

• Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
• Head of Frozen Food Department
• Inventory Control
• Stocked

• Prepared food items in compliance with recipes and portioning control guidelines.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Communicated closely with servers to fully understand special orders for customers.
• Cashier
• Managed 3 International Assosciates