Jason Morales
Miami Gardens,FL
Summary
Reliable and upbeat sales representative successful at promoting customer satisfaction and purchases; using strategic techniques and diligent attention to individual needs to foster customer loyalty. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and a superior work ethic. Flexible and reliable, ensuring exceptional service and consistent performance. Skilled in resolving issues promptly, building strong relationships, and adapting to changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Verizon
Pembroke Pines, FL
10.2024 - Current
- Assisted customers with product selection and troubleshooting technical issues.
- Delivered exceptional customer service to enhance overall shopping experience.
- Maintained up-to-date knowledge of wireless products and services for informed recommendations.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Executed inventory management processes to ensure product availability and accuracy.
- Trained new associates on sales techniques and company policies to promote effective onboarding.
- Resolved customer complaints efficiently, fostering loyalty and repeat business through effective solutions.
Mobile Expert
T-Mobile
Surfside, Fl
12.2023 - 09.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Engineer
Closet Factory
Deerfield Beach, FL
10.2022 - 05.2023
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
Installer
Closet Factory
Deerfield Beach, FL
02.2021 - 07.2022
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
Cabinet Installer
CSB Custom Cabinets
Fort Lauderdale, FL
09.2019 - 01.2020
- Visited residential and commercial locations to remodel facilities or put in new cabinetry and millwork.
- Contributed to team success and customer satisfaction by working quickly and helping team members.
- Maintained neat, clean and hazard-free sites.
- Checked work for compliance with quality standards.
- Planned and executed work with proper tools and materials to maximize efficiency
Education
CERTIFICATION - Carpentry
Sheridan Technical College
Hollywood, FL11.2019
High School Diploma -
Hollywood Hills High School
Hollywood, FL06.2019
Skills
- Reliability and punctuality
- Project Development
- Sales
- Strong communication and interpretation skills
- Sales and promotions
- Customer service
- Technical Analysis
- Time management
- Customer assistance
- Customer engagement
- Store opening and closing
- Problem-solving
- Teamwork
- Sales expertise
Certification
- Carpentry License - Sheridan Technical College
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Verizon
10.2024 - Current
Mobile Expert
T-Mobile
12.2023 - 09.2024
Engineer
Closet Factory
10.2022 - 05.2023
Installer
Closet Factory
02.2021 - 07.2022
Cabinet Installer
CSB Custom Cabinets
09.2019 - 01.2020
High School Diploma -
Hollywood Hills High School
CERTIFICATION - Carpentry
Sheridan Technical College