Jason Moreno
Katy
Summary
Accomplished Sr. Manager specializing in resource optimization and performance measurement. Demonstrated success in managing complex projects and crisis situations, ensuring high standards of service delivery while aligning team goals with organizational objectives. Accomplished Sr. Manager skilled in fostering effective communication and team collaboration. Expertise in crisis management and budget optimization, ready to drive impactful outcomes in critical infrastructure projects. Accomplished professional skilled in budget management, strategic planning, and crisis resolution. Successfully managed resources and led initiatives that resulted in high-quality service delivery and optimized operational outcomes.
Overview
25
25
years of professional experience
Work History
Critical Infrastructure Sr. Manager
Comcast Cable Company
Houston
06.2021 - Current
- Facilitated team meetings and workshops to align on goals and strategies.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed budget allocations to support operational efficiency and resource optimization.
Headend Supervisor
Comcast Cable Company
Houston
03.2001 - 06.2021
- Supervised daily operations to ensure high-quality service delivery.
- Managed team schedules and delegated tasks efficiently.
- Trained new employees on company policies and customer service standards.
- Conducted performance evaluations to provide constructive feedback.
- Coordinated with departments to resolve customer issues promptly.
- Implemented safety protocols to maintain a secure work environment.
- Monitored inventory levels and ordered supplies as needed.
- Facilitated team meetings to discuss workflow improvements and updates.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Diploma -
Elsik High School
Houston, TX05-1998
Risk Management, Communications
Houston Community College
Houston, TXVerizon Fiber Optic Certification - Fiber Optics
Verizon
Houston, TXSkills
- Financial analysis
- Budget management
- Quality assurance
- Project management
- Strategic planning
- Crisis management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Troubleshooting and problem resolution
- Relationship building
- Talent acquisition
References
References available upon request.
Timeline
Critical Infrastructure Sr. Manager
Comcast Cable Company
06.2021 - Current
Headend Supervisor
Comcast Cable Company
03.2001 - 06.2021
Diploma -
Elsik High School
Risk Management, Communications
Houston Community College
Verizon Fiber Optic Certification - Fiber Optics
Verizon