Jason Morgan
Chesapeake,VA
Summary
Highly driven Project Manager and Implementation Professional with extensive experience leading payroll and HR system deployments. Proven ability to manage complex, cross-functional projects while maintaining strong client relationships. Skilled in roadmap planning, risk mitigation, stakeholder communication, and technical configuration.
Overview
7
7
years of professional experience
Work History
Project Manager
Paylocity
Chesapeake, Virginia
10.2024 - Current
- Lead payroll and HRIS implementation projects from kickoff through go-live, ensuring adherence to scope, timelines, and client objectives.
- Serve as primary point of contact for executive stakeholders, facilitating strategic planning discussions and aligning implementation strategy with business goals.
- Develop comprehensive project plans, including milestones, risk assessments, and resource allocation strategies.
- Proactively identify project risks, and implement mitigation strategies to maintain delivery timelines.
- Coordinate cross-functional internal teams (implementation, product, support, and development) to ensure successful project delivery.
- Drive client accountability through structured status meetings, documentation tracking, and milestone management.
- Improve implementation workflows by identifying process inefficiencies and recommending actionable solutions.
- Led meetings with internal team members, consultants and contractors.
Implementation Consultant II
Paylocity
Chesapeake, VA
01.2022 - Current
- Trained clients on Hr and Payroll processes including employee maintenance tasks, employee self-service, compensation management, and expense management.
- Educated clients by explaining all technical issues in terminology that was simple to understand while also teaching best practices to reduce discrepancies.
- Developed and managed project plans while providing status updates to management throughout implementation.
- Enhanced customer satisfaction and retention by troubleshooting and resolving escalated issues efficiently.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Ensured every client received highest level of support and professionalism to uphold company's commitment to service.
- Served as a mentor to new hires.
Implementation Specialist II
ADP
Norfolk, VA
09.2018 - 01.2022
- Led payroll implementation projects, simultaneously serving as both project lead and specialist.
- Trained clients on product features, operating procedures, and client tools.
- Developed and maintained project timelines, including milestones and launch dates.
- Configured special calculations for 401k matching, shift differentials, and tax routines.
- Researched and resolved database errors encountered during implementation.
- Utilized de-escalation techniques to manage challenging customer interactions.
- Applied positive support strategies to maintain customer satisfaction.
Education
Bachelor of Science - Communications
Old Dominion University
Norfolk, VASkills
- Project management and lifecycle ownership
- Roadmap planning and prioritization
- Payroll and HRIS implementation
- Cross-functional stakeholder alignment
- Risk identification and mitigation
- Complex issue resolution
- Client training and change management
- Systems configuration and troubleshooting
Timeline
Project Manager
Paylocity
10.2024 - Current
Implementation Consultant II
Paylocity
01.2022 - Current
Implementation Specialist II
ADP
09.2018 - 01.2022
Bachelor of Science - Communications
Old Dominion University